Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 3 of 5

Good for families

BIRKELT HELL

We have recently returned from a week’s stay on this site. We knew when we booked it would be busy, mainly with Dutch campers. Our comfort pitch had a large bare patch due to the habit of Dutch campers covering the ground with plastic sheeting to keep the tent bases clean, we therefore had to use our PVC groundsheet to keep our own awning carpet clean. The nearby toilet block was modern and cleaned daily, site shop had most things you would need but we mainly used the Cactus store in nearby Rollingen, the onsite takeaway is reasonable. The onsite swimming pool, although covered is far too small and wholly inadequate for a site of this size. During our first week we enjoyed visiting the castles at Clervaux, Vianden and Larochette, also travelled into Luxembourg City by train from Mersch (only 4 Euros each!) and visited the Grand Ducal Palace and the Bock encasements. The butterfly garden at Grevenmacher is also worth a visit. Things however took a sharp change for the worst after the arrival of a large group of Dutch campers, who took over the three neighbouring pitches, apart from the deafening noise at times they considered it acceptable to continue to party until around 12.30am which was made even worse by the noise their feral teenagers made at gone 1.30am on their return. We made a complaint to the office, which was either not acted upon or ignored as the same happened the following night. At this point we contacted the Caravan Club to arrange an alternative site and left as we did not have the option to move pitches as the site was full. We are in the process of trying to obtain a refund for the unused nights with the help of the Caravan Club. Basically we feel the site should not have allowed such a large group amongst other families and were just cashing in. Luxembourg certainly has its charms (including very cheap fuel) but we would never use this site again, our English neighbours have also made a complaint, use Camping Gritt as an alternative.

Response from the Site:

Thank you for your feedback. To give some background, in July 2016 there was a very bad storm in the village of Larochette and our camping pitches really suffered because of this, so this was unfortunately a result of the storm. In reference to the noise levels, we have taken this on board and now have on site a porter who keeps an eye on the campsite at night to ensure that noise is kept to a minimum. We continue to make improvements to the site and its facilities and it has changed a lot over the past couple of years. We are extremely busy in high season, if people prefer more space and quiet then visiting outside of this peak period may provide a more restful experience.

Caravanner

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