Awful experience
We booked this site due to ease of access from Brittany ferries but wouldn’t stay here ever again! We had confirmation of our payment to Caravan club in hand which we presented at reception on arrival, my husband was told that the three nights we had paid for was in fact two nights but the owner grudgingly accepted this whilst complaining we had arrived too early from the ferry. On the third night of our three night stay we were greeted at the barrier by madame in full throttle informing us that we should have left. Fortunately I am bilingual and I was able to tell her, and show her that I had a receipt from the Caravan club showing the amount that we had paid in full. She did not want to accept that any issues she was complaining about were anything but their fault and there was no apology. I told her that we were going to return to our pitch which we did only to find a French camper van parked adjacent with our pitch and a gentleman unloading his kit. Madame followed us to our pitch and appeared to try and smooth things over with the French party by trying to imply that this was a fault of ours. It appears that there had been some overbooking and the campervan was also booked in on our pitch so that he could rejoin his mates and had also paid up front. It was an entirely unpleasant episode and we are not in the first flush of youth! We had also just returned to caravanning after a break of six years so the whole thing was incredibly stressful. I contacted the Caravan club and their response was very weak, accepting that the agent in France said that the site was a little overwhelmed by the number of bookings and were having problems managing them. Ultimately this is a campsite whose job it is to manage bookings yet which admits to having difficulties in managing bookings. For those who have a good stay here, great but at a functional and customer service level this should no longer be a recommended caravan club site and should be only used if you really have to and with caution. In addition in high season the pitches are cramped, manoeuvring is difficult, facilities are not particularly clean and there is a very limited service on offer and is noisy at night. There is however a nice beach opposite the site but frankly that didn’t compensate for the unpleasantness of our experience. There are better sites.
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