This was our first trip abroad with our caravan and having had the luxurious space that we got whilst on UK sites, there were parts of this site that looked like a refugee camp given the space between the tents and caravans. Narrow roads around the site.

Response from The Caravan Club:

Thank you for taking the time to share your experience on line.  We are sorry to hear about how disappointed you were with Fontanelle.   

You mention that the site was poor by UK standards; many of our members expect the same standards that they have experienced at our UK sites when they stay on an overseas site.  In some cases our overseas sites exceed our standards in the UK but occasionally our members find them to be inferior.  What our overseas sites might lack in facilities they generally tend to make up with ambience and surroundings.  As we don’t own our overseas sites – we just work with them we cannot control them in the same way as we can our UK sites.  All sites, however, are inspected by experienced overseas site inspectors every year. If you do encounter problems at one of our overseas sites and you have made your booking through us please contact us at the Caravan Club and we will do our best to resolve the situation whilst you are on site, as your Club we are happy to act as an intermediary.

Response from Fontanelle:

Dear customer, to us it looks a little bit extreme to say that our campsite looks like refugee camp, after so many years in this campsite, we have never heard about such a bad consideration of our campsite, and we are very saddened.  The streets are not so narrow, but of course, in the very high season the campsite is completely full, but we do not know when you stayed here. The Caravan Club inspector came this summer to look at the campsite and speak with us about the contract, and did not have any problems with the space. I am sorry you did not enjoy your stay.