Upon arrival our first impression was good although it lacked in a friendly welcome. We were checked in pretty quickly although we were told that our booking had not been paid for! I told the lady that our reservation was through the Caravan Club and we paid at the time of booking to which she replied "well I will have to see about that". We were checked in anyway to a corner pitch that, with a long reach, you could touch the caravan next door. There are no paths to the shower blocks. For fresh water for the kettle, we had to use a tap located under a wash basin in the shower block! There is a lack of water points. Was surprised to later find a fresh water tap location with a chemical toilet disposal drain directly underneath!! Call me fussy, but that shocked me. We only stayed two nights, which was enough. We went out once in our motorhome but when returning, I had to go into reception to ask for the barrier to be raised for us. We were not given a barrier code on arrival. The man, whom I believe is the British owner, did not believe me when I said that we had already checked in the day before, despite me telling him our pitch number! After several personal questions, and a sarcastic comment that I must have told them on check in that I didn't want a barrier code (err, no, I didn't know there was a code) he finally let us through, with a stern gaze. We were glad to leave after our stay. We will not be returning.

Response from the Caravan Club:

Thank you for taking the time to leave your review on our website.  We have contacted the site and passed on the issues you have raised. 

 Response from Le Brabois:

We are very sorry that this client didn’t have a good experience at our campsite we want and try to do our best for all of our clients.

‘Well I will have to see about that’ is also a way of saying ‘I will look into it’. The person was French and almost certainly didn’t mean anything nasty.

As for touching the caravan next door, it all depends on how each caravan is parked, all of our pitches are at least 100m², some are even bigger.

We do have waterpoints outside and inside all 4 of our shower blocks.

We have 16 water points outside the shower blocks and for people parked further away there are another 5 water points dispatched strategically all over the campsite. There are also more water points inside the shower blocks.

We do have a code system for our barriers, people wishing to leave with their vehicle are automatically given a personal code for the barrier. The girls on reception ask each person if they will be going out at all during their stay. If the answer is yes then they are given a code (their birthday or postcode normally for ease of recall).

We are very strict with this system as a person with no code could be stranded outside the campsite.

Also, it’s not possible to get out without a code unless one vehicle follows another.

It was for this reason, almost certainly, that the client was questioned (personal questions? Maybe the client was asked for his/her name or eventually his/her birthday to be given a code). I can’t comment on the sarcastic remark as I don’t know what it was or may have been. A ‘stern gaze’, maybe a ‘tired look’ at the end of a long day.