Arrived on site to find barrier closed for lunch which is not indicated in club book so had to wait In the heat, allocated small gravel pitch with water tap outside our bedroom window, very close to surrounding vans and motor homes, pool not open until 4pm in heat of high 30! then they don't allow men to wear shorts in pool. No on site bar or restaurant on site as stated, very poor shop. Toilet block only had a few toilets open and no showers open at all, Reception not interested in any complaints made. nice bread ordered in advance and local walk to village work a trip. only stayed one night and wont be going back, caravan club informed of our disappointment

Response from the Caravan Club:

Thank you for your feedback regarding this site and for taking the time to write a review online.  We are sorry that this site did not meet with your expectations. We do try our best to advertise all of our sites correctly, however facilities on site can change and we are not always informed of these changes by the sites.  We have contacted the site with your comments and have received the following response.

Response from Les Portes D’Alsace:

We are sorry that you did not enjoy your stay with us.

The reception closes at lunch time. Our pitches are all 100m2 and we have a few gravel pitches and mainly grass pitches. We ask customers before giving them a pitch and never refused any changes to an unhappy customer.

The pool doesn't close during the day, it is opened from 10am to 7pm.

The reception staff are always helpful and always do their best to fix any problems customers may have while staying with us.