Arrived to find barriers closed and note on door to ring mobile, lady who answered did not speak very good English. Access to Pitches very tight and close together, something we are not used to. Ok for a one night stop if you were desperate. Showers and toilet facilities were ok. Would not go back to this site.

Response from the Caravan Club:

Thank you for leaving your feedback on our website.  We are disappointed to hear that things did not go to plan on site, to follow is the site’s response to your review. 

Response from Les Portes d’Alsace:

Dear Customer, 

We are sorry that you had experienced it like that.  Between noon and 2pm the reception is closed because it is our lunch break. That is why there is a note on the door with a phone number for customers who come between the hours that the reception is closed. There is one employee at the reception who can only speak a little English, but there are also two workers who can speak English. At that moment the only employee who was available on the phone was the one who speaks a little English. We are sorry for that. If there is something wrong, we are always prepared to help you. If you came to the reception to tell us that you were not happy with your pitch, we would have let you choose another.

We hope that you understand this and we hope despite this, you still had a good holiday. Sorry again

Yours sincerely,

Camping les Portes d'alsace
Best regards,

Anaïs