Damaged repaired new caravan
This story happened on: 22/06/2019
We took delivery of our new Caravan in May 2019, when we put the order in for the caravan to be made we was told earliest delivery date would be July but it came in May .Great news. We purchased it at a cost of £25195 from what we thought was was a good dealership. On our third weekend away in June my daughter noticed a repair had been done on the back corner of the caravan which you only can see when the sunlight is directly shining on it, I took photos and sent them to the dealership, After emailing them every day for nine days I received No response from the manager , The service department secretary was assuring me she was passing the messages on to him ,he was still on willing to get back to me. I ended up going to the dealership and confronted him , first thing he said he put it in the hands of the service manager to contact me which he never did contact me ,he said the caravan had not been repaired by them and he will get in touch with the manufacturers to find out about the repair which after seeing the picture he replied that is on unacceptable repair . I explain to him when we went to pay the money for the caravan the sales rep would not let us see the caravan, The sales rep told us it was locked away in a compound which he unable to find the keys for ,I later found out the compound did not exist, I also asked him why I took 17 days for the handover of the caravan to us ,He was unable to explain this , I do believe the damage was caused at the dealership and they tried to hide it from use . Let’s wait and see what becomes of this
mickymotor
Motorhomer