Delivery Failure of Caravan Manufacturers
This story happened on: 22/02/2017
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Last year my wife and I decided to sell our Motorhome and purchase our first Caravan. We attended the NEC in Oct 2016 with this in mind. Having had a good look round we decided on a Swift Major 4SB as the style of van we liked. We located a special edition option from Wandahome South Cave ltd called an Ace Diplomat and made the purchase. We were told the delivery date would be Feb 2017 which was fine as we were in no rush and winter was coming.
Having now waited 4 months to take delivery of our new van and having had the delivery date confirmed in December 2016. We were shocked to hear from Wandahome in Jan 2017 that Swift had cancelled the build and moved it to March 2017 without so much as a by your leave!! I wasn't sure about the truth of this as having placed the order with Wandahome South Cave I had read that they often over subscribe on orders and cannot necessarily deliver. So I decided to write to Swift themselves to find the truth. They wrote back and confirmed that they had cancelled the scheduled build date and they had reallocated it to March 2017. They confirmed that they would deliver the new van at this time.
There was no apology or explanation from Swift. In fact the tone of the letter suggested they don't really care about my custom. I was sorely tempted to tell Swift what they could do with their new caravan. However, as my wife pointed out if we went to a different manufacturer we would have to start the whole process again. I find it incredible that Swift are so nonchalant about this and that Wandahome who know it happens failed to warn us of the possibility. £19000 may be small potatoes to them but its a lot of money to me.
Not impressed!!
M Wright
Extugger