Coronavirus (COVID-19) FAQs

Overseas travel

When will you resume European Travel services?

On 4th July the UK Foreign and Commonwealth Office (FCO) removed their advice against non-essential travel to certain countries and with the exception of Spain and Portugal all destinations within our European campsite programme are included in this.

From 10th July, travellers who have spent the preceding 14 days within certain countries, will not be required to self-isolate on arrival into the UK. With the exception of Spain, Portugal and Slovenia all other countries featured in our European programme are included in the exemption lists issued by England and the devolved governments of Scotland, Wales and Northern Ireland. This list of `safe` countries is based on the current assessment of COVID-19 risks and is under constant review so we recommend members check their government website for the most up to date information both before and during your t
rip: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

Regardless of whether or not you need to self-isolate on your return, every person will need to complete a passenger locator form which must be presented on arrival back into the UK. This information will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms. The form should be submitted within 48 hours of your arrival into the UK and you`ll need to show your completed form when you arrive at the UK border, either a printed copy of on your mobile phone.
Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

When will you resume Worldwide Travel services to Australia, New Zealand, Canada, USA and Southern Africa?

The situation with COVID-19 differs across our Worldwide destinations of Australia, New Zealand, Southern Africa, USA and Canada. The UK Government has announced the lifting of travel restrictions for Australia and New Zealand, although the restrictions remain in place for the other destinations. However the governments of each of our destinations also have travel restrictions in place as well limiting our ability to offer holidays at the moment. We are continuously monitoring the situation in each country and we are also working closely with our suppliers & key partners internationally to understand the measures they are implementing to increase the safety of customers once holiday travel resumes. Please continue to check back for further updates.

Do I need to self-isolate/quarantine on arrival to Europe?

For most of Europe the entry requirements for tourists has returned to normal but there are some countries within our European programme that have maintained a 14 day mandatory self-isolation for arrivals, this currently includes the Republic of Ireland and Hungary.

Do I need to self-isolate/quarantine on my return to UK?

From 10th July, travellers who have spent the preceding 14 days within certain countries, will not be required to self-isolate on arrival into the UK. With the exception of Spain, Portugal and Slovenia all countries featured in our European programme are included in this list. The devolved governments are in agreement with the list issued by the Department of Transport.

This list of `safe` countries is based on the current assessment of Covid-19 risks and is under constant review so we recommend members check the government website for the most up to date information both before and during your trip
: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

Regardless of whether or not you need to self-isolate on your return, every person will need to complete a passenger locator form which must be presented on arrival back into the UK. This information will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms. The form should be submitted within 48 hours of your arrival into the UK and you`ll need to show your completed form when you arrive at the UK border, either a printed copy of on your mobile phone.
Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Do I need to complete a passenger locator form on my return from holiday?

Every person will need to complete a passenger locator form which must be presented on arrival into the UK, regardless of whether or not you need to self-isolate on your return. This journey information and contact details will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms. The form should be submitted within 48 hours of your arrival into the UK and you`ll need to show your completed form when you arrive at the UK border, either a printed copy or on your mobile phone. Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Are there any restrictions for travelling to Croatia?

No. The UK Foreign and Commonwealth Office (FCO) advises that you can travel and you won't need to self-isolate either on arrival to Croatia or on your return to the UK.

You will need to complete an online form with health and contact details prior to arrival at the Croatian border to speed up the entry process. Full details can be found here: https://entercroatia.mup.hr/

You will also need to complete a passenger locator form for the UK authorities within 48 hours of your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Are there any restrictions for travelling to France, Italy, The Netherlands, Belgium, Germany, Luxembourg, Switzerland, Czech Republic, Denmark, Austria?

No. The UK Foreign and Commonwealth Office (FCO) advises that you can travel and you won't need to self-isolate either on arrival to the destination or on your return to the UK. You won't need to complete a health check prior to travel but you will need to complete a passenger locator form for the UK authorities within 48 hours prior to your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Are there any restrictions for travelling to Republic of Ireland?

Yes. Whilst the UK Foreign and Commonwealth Office (FCO) advises that you can travel, each of these countries state that entry is permitted only for essential travel (this does not include tourism) and you will need to self-isolate for 14 days on arrival.

Are there any restrictions for travelling to Hungary?

Yes, whilst the UK Foreign and Commonwealth Office (FCO) advises that you can travel, all UK nationals will have to undergo a medical examination for Covid-19 on arrival to Hungary. If the test shows signs of Covid-19 then entry will be denied. Even if results are negative you will need to self-isolate for 14 days unless you can provide 2 negative test results taken within 5 days prior to your entry date. Also you will need to complete a passenger locator form for the UK authorities within 48 hours of your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Are there any restrictions for travelling to Slovenia?

Yes, whilst the UK Foreign and Commonwealth Office (FCO) advises that you can travel, you will need to self-isolate for 14 days on your return to the UK. Also you will need to complete a passenger locator form for the UK authorities within 48 hours of your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk

Are there any restrictions for travelling to Spain and Portugal?

Yes, the FCO advises against non-essential travel to Spain and Portugal and anyone arriving into the UK from Spain and Portugal must self-isolate for 14 days. Anyone travelling to Spain and Portugal will be doing so against FCO advice, which invalidates most insurance policies.

All arrivals to Spain by sea are asked to complete an online health form before arrival at the Spanish port, more details at www.spth.gob.es. Note this doesn`t need to be completed if arriving at a land border. Everyone will also need to complete a passenger locator form for the UK authorities within 48 hours prior to your arrival at the UK border. Visit this website for details: https://www.gov.uk/provide-journey-contact-details-before-travel-uk 

I have a holiday booked and am travelling from a local lock-down location. Am I still allowed to travel?

If you are travelling from a locked-down area of the United Kingdom you should follow Government advice and do not travel. Please contact us to discuss the amendment options of your booking. 

Do I have to complete a health form before arrival at my destination?

This depends on your destination, currently Croatia is asking tourists to complete an online entry form with health and contact details prior to arrival at their border to speed up the entry process and you can full details at https://entercroatia.mup.hr/

All arrivals to Spain by sea are asked to complete an online health form before arrival at the Spanish port, more details at www.spth.gob.es. Th
is doesn't need to be completed if arriving at a land border.

We always recommend that you check the UK Foreign and Commonwealth Office (FCO) website for the most up to date information prior to travel. https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

What if FCO advice changes when I'm on holiday in Europe?

If UK Foreign and Commonwealth Office (FCO) reintroduce a ban on non-essential travel to destinations included in our European programme, it may or may not recommend that all UK citizens return home as soon as possible from that destination. If FCO do recommend that citizens return home then the Club will help members to amend their travel arrangements to make this happen.

What if FCO advice changes after I book my holiday but before I leave home?

If the UK Foreign and Commonwealth Office (FCO) reintroduce a ban on non-essential travel to destinations included in our European programme then the Club will contact members who are due to travel imminently to discuss the options.

What if someone in my party shows symptoms of COVID-19 on holiday?

Your holiday party should self isolate, avoid contact with others and inform the campsite staff who can advise about local health service protocols and 'test and trace' systems. We recommend everyone travels with suitable Travel Insurance that provides cover for medical assistance and repatriation due to COVID-19, such as the Club's Red Pennant insurance.

What if my campsite/resort gets locked down whilst I'm on holiday?

You should follow local guidance. If there are suspected cases of coronavirus where you are, you may need to remain on your campsite for 14 days. You should return home when it's safe to do so and be prepared to self-isolate on your return to the UK.

What if I have a travel booking and I no longer want to go even if FCO allows travel?

Contact us to discuss your options of amending to future travel dates. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges. However, be aware that full cancellation charges may apply, particularly if your travel date is imminent. 

Is our European Health Insurance Card (EHIC) still accepted in Europe?

Yes, as the UK is in the Brexit transition period, our EHIC is still valid until 31 Dec 2020 when the UK officially leaves the EU. An EHIC gives you the right to access state-provided healthcare during your holiday in an EU country, Switzerland, Liechtenstein or Norway so we recommend that you have a valid card for everyone in your party when you travel. This is not an alternative to Travel Insurance but can provide basic medical care and some insurance companies waive excess charges if you use your EHIC. For more information see: https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-ehic-european-health-insurance-card/

Are European COVID-19 restrictions different to the UK?

Like in the UK, different regions have implemented slightly different policies at different times. In general, all have the same aim of social distancing and ensuring good personal hygiene to avoid the spread of the virus. The campsites will have signage or leaflets advising the recommended social distance and whether masks are necessary in their area.

Are shops open in Europe?

Yes, but with restricted numbers permitted inside as anytime. Also, masks are either mandatory, e.g Germany or recommended, e.g.the Netherlands so we advise members to take a suitable supply for the duration of your trip especially as local guidelines can change.

Are beaches open in Europe?

Yes but some have restrictions on capacity to comply with local social distancing guidelines

Are cafes/restaurants/bars open in Europe?

Yes and all operating with reduced capacity to comply with local social distancing guidelines

Are tourist attractions open in Europe?

Yes, in general, most are open and operating with reduced capacity to comply with local social distancing guidelines. For larger attractions, it may be possible to pre-book to reduce queuing time and we recommend you check the attraction websites in advance for this information

Do I need to wear a face covering when on holiday?

Face coverings are mandatory on ferries. In Europe they are mandatory in some situations and recommended in others, generally where it is not possible to comply with local social distancing guidelines, e.g. public transport and shops. Exemptions are allowed for children and those with certain medical conditions. As child age limits differ across Europe you should check the UK Foreign and Commonwealth Office (FCO) website https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors for up to date details of your destination. Or visit this website and select your destination country, https://reopen.europa.eu/en

What have the European campsites done to make it safe for visitors?

Our European campsites are open and operating within local government guidelines to keep guests and staff safe. Swimming pools, toilet blocks and other facilities are open but with limited numbers of guests permitted to ensure social distancing, plus there will be enhanced cleaning regimes. Each campsite will have clear signage or information leaflets available so that you can familiarise yourself with the updated measures which are in operation both on site and within the local area

What has Eurotunnel done to make it safe for me to travel?

When on the shuttles Eurotunnel require all passengers to remain in their vehicles for the duration of the journey and have closed the toilet facilities on the shuttles. Note: facilities are available at the passenger terminals.

What have the ferry companies done to make it safe for me to travel?

During recent months the ferry companies have continued to operate sailings, albeit at a reduced level or for freight only. This has given them the opportunity to put extensive safety measures in place to ensure people can travel safely, such as mandatory face coverings for all passengers, reduced capacity onboard, enhanced cleaning regimes, having a plentiful supply of hand sanitiser available and staggered boarding and disembarkation. Most operators have also switched to using 'fresh air' throughout the ships, not recirculated air.

Are all of the European campsites open?

The majority of the campsites in the Club's European programme are open with the exception of a handful of smaller sites that have decided to remain closed for 2020 season.

Have the European campsites reduced their pitch capacity or increased spacing between pitches?

Some have reduced capacity but others already have suitable space between pitches to ensure compliance with local social distancing guidelines.

Will the swimming pool be open on my campsite?

Most of our campsites have been able to open their pools, for the small number of sites that haven't we've contacted members with bookings. At all sites, guest numbers in the pool will be limited and some sites have removed or reduced the number of sun loungers. Generally, inflatable balls and toys are not allowed. Water slides, in general, are open but with strict social distancing.

Will toilet blocks be open on my campsite?

Yes they are open and have enhanced cleaning, restricted numbers and one-way systems in larger blocks

Will the shop be open on my campsite?

Yes shops are generally open although some may have smaller stock options. All will restrict numbers in-store and some will require masks to be worn.

Will the bar/restaurant be open on my campsite?

Yes majority are open with numbers limited to comply with local social distancing guidelines

Will the entertainment programme be running on my campsite?

Some sites have suspended all entertainment but some sites are running modified programmes and only if social distancing is possible

Will the kids' clubs be operating on my campsite?

Whilst indoor clubs are generally closed, a large portion of outdoor clubs are open with limited numbers

Will the sports areas be open on my campsite?

Most non-contact sports areas will be open, e.g. tennis courts but not football areas. To be absolutely safe we recommend you take your own equipment.

Can I use cash to pay for items bought on my campsite?

Yes you can although most campsites would prefer that you use card payments to reduce contact with cash

Will reception be open on my campsite to check-in?

Yes reception will be open but customers will be limited to ensure social distancing so you may have to queue.

Do I need to bring my own hand sanitiser?

It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst you will find hand sanitiser is available in public areas on ferries, at campsites etc we would recommend that members take their own plentiful supplies of soap and hand sanitiser.

Do I still need to hand over my passport when I check-in?

In countries where campsites need to check/take a copy of your passport details you could take your own photocopy of your passports and the campsite may accept that without the need to hand over your actual passport.


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