Coronavirus (COVID-19) FAQs

Overseas travel

Can I travel to Europe with the Club?

Travel restrictions are starting to ease as the Foreign, Commonwealth and Development Office (FCDO) no longer advises against travel to several of our European destinations, although some countries are still restricting entry for all UK residents or for those that are not fully vaccinated. The current situation means that we are taking campsite bookings for countries where the FCDO advice allows travel and UK tourists are permitted to enter. Campsites in other destinations are not available to be booked for travel dates in the immediate future. Eurotunnel and ferry companies continue to operate reduced schedules and can be booked for all travel dates. As rules and regulations can change quickly it is really important to check the official guidance before and during your holidays.

Do I need to self-isolate/quarantine on arrival to Europe?

Some countries in Europe apply mandatory self-isolation periods for arrivals and some require a negative Covid-19 test result before self-isolation can end. Please check the entry requirements of the countries you are visiting on www.gov.uk/foreign-travel-advice

Do I need to have a Covid-19 test before I can travel to Europe even if I've been fully vaccinated?

Most countries in Europe require all arrivals to provide proof of a negative Covid-19 test result before allowing entry, regardless of vaccination status. Full details of the specific type of test and time limit of when it should be taken can be found in the entry requirements of the countries you are visiting on www.gov.uk/foreign-travel-advice. Also, some countries, e.g. France, require businesses such as campsites, cafes, restaurants, tourist atttractions etc to check the vaccination status or recent Covid-19 test result of all customers before allowing entry.

Do I have to complete a health form or passenger locator form before arrival at my destination?

Most countries in Europe require all arrivals to provide details of their travel party on a form before entry. Please check the entry requirements of the countries you are visiting on www.gov.uk/foreign-travel-advice

Do I need to have a Covid-19 test before I return to the UK or self-isolate/quarantine on my return to UK?

Entry requirements are determined by the vaccination status of travellers and the Traffic Light System colour categorisation of all countries visited in the 10 days prior to arrival into the UK. The rules of the highest risk country must be followed when entering the UK.

Arrivals from ALL countries must complete a Passenger Locator Form and provide proof of a negative Covid-19 test result taken within 3 days of departure from the Overseas destination, applicable to anyone aged 11 years and above.

In addition: Arrivals to the UK from 'Green' countries must book and pay for a PCR Covid-19 test to be taken on Day 2 after arrival.

Arrivals to the UK from 'Amber' countries must self-isolate for 10 days after arrival and book and pay for 2 PCR Covid-19 tests to be taken on Day 2 and Day 8 of self-isolation. On arrival they must travel directly to their place of self-isolation and stay there for 10 days. Fully vaccinated arrivals from Amber countries (except France) are exempt from self-isolation and the Day 8 Covid test.

Arrivals to the UK from 'Red' countries must pay to quarantine in a managed hotel facility for 10 days after arrival and also book and pay for 2 Covid-19 tests to be taken on Day 2 and Day 8 of mandatory hotel quarantine. Full details can be found on gov.uk.

Do I need to complete a passenger locator form on my return from holiday?

Every person will need to complete a passenger locator form which must be presented on arrival into the UK, regardless of whether or not you need to self-isolate on your return. This journey information and contact details will be used to contact travellers if someone on the ferry or train develops coronavirus symptoms. The form should be submitted within 48 hours of your arrival into the UK and you'll need to show your completed form when you arrive at the UK border, either a printed copy or on your mobile phone. Children under 18 years old do not need their own form but should be added to the form of an adult in the party. For more details visit https://www.gov.uk/provide-journey-contact-details-before-travel-uk

What if FCDO advice changes when I'm on holiday in Europe?

If UK Foreign, Commonwealth and Development Office (FCDO) reintroduce a ban on non-essential travel to destinations included in our European programme, it may or may not recommend that all UK citizens return home as soon as possible from that destination. If FCDO do recommend that citizens return home then the Club will help members to amend their travel arrangements to make this happen.

What if FCDO advice changes after I book my holiday but before I leave home?

If the UK Foreign, Commonwealth and Development Office (FCDO) reintroduce a ban on non-essential travel to destinations included in our European programme then the Club will contact members who are due to travel imminently to discuss the options.

What if the Traffic Light status of my holiday destination changes when I'm on holiday in Europe?

If the Government moves your destination to an Amber or Red status whilst you're on holiday please contact us to discuss your options. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges.

What if the Traffic Light status of my holiday destination changes after I book my holiday but before I leave home?

If your destination has an Amber status but the Foreign, Commonwealth and Development Office (FCDO) does not advise against travel then we can provide the holiday. If you wish to amend your holiday booking then please contact us to discuss your options. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges. For amendments, any difference in the crossing fare or campsite fees will still apply.

If the FCDO advise against travel to your destination then the Club will contact members who are due to travel imminently to discuss their options.

If your destination has a Red status then the Club will contact members who are due to travel imminently to discuss their options.

What if someone in my party shows symptoms of COVID-19 on holiday?

Your holiday party should self isolate, avoid contact with others and inform the campsite staff who can advise about local health service protocols and 'test and trace' systems. We recommend everyone travels with suitable Travel Insurance that provides cover for medical assistance and repatriation due to COVID-19, such as the Club's Red Pennant Insurance.

What if my campsite/resort gets locked down whilst I'm on holiday?

You should follow local guidance. If there are suspected cases of coronavirus where you are, you may need to remain on your campsite for up to 14 days. You should return home when it's safe to do so and be prepared to self-isolate on your return to the UK.

What if I have a travel booking and I no longer want to go even if FCDO allows travel?

Contact us to discuss your options of amending to future travel dates. The Club will continue to waive our cancellation and amendment charges and we will work with our suppliers to minimise their charges. However, be aware that full cancellation charges may apply, particularly if your travel date is imminent. 

Is our European Health Insurance Card (EHIC) still accepted in Europe?

UK EHIC's remain valid until their expiry date within the EU but not in Switzerland, Liechtenstein, Norway and Iceland. Once an EHIC expires you can replace it with a UK Global Health Insurance Card which provides the same access to state-provided healthcare during your holiday in an EU country, but not in Switzerland, Liechtenstein, Norway or Iceland. This is not an alternative to Travel Insurance but can provide basic medical care and some insurance companies waive excess charges if you use your EHIC/GHIC. For more information see: Apply for a free GHIC

Are European COVID-19 restrictions different to the UK?

As in the UK, different regions have implemented slightly different policies at different times although in general all have the same aim of social distancing, face masks and good personal hygiene to avoid the spread of the virus. The campsites will have signage or leaflets advising the recommended social distance and where face masks are mandatory in their area. Also, some countries, e.g. France, require businesses such as campsites, cafes, restaurants, tourist atttractions etc to check the vaccination status or recent Covid-19 test result of all customers before allowing entry.

Are shops open in Europe?

Yes, but with restricted numbers permitted inside at anytime. Also, face masks are usually mandatory so we advise members to take a suitable supply of face masks for the duration of your trip.

Are beaches open in Europe?

Yes but some have restrictions on capacity to comply with local social distancing guidelines.

Are cafes/restaurants/bars open in Europe?

Yes and all operating with reduced capacity to comply with local social distancing guidelines. Also, some countries, e.g. France, require these businesses to check the vaccination status or recent Covid-19 test result of all customers before allowing entry.

Are tourist attractions open in Europe?

Yes, in general, most are open and operating with reduced capacity to comply with local social distancing guidelines. For larger attractions, it may be possible to pre-book to reduce queuing time and we recommend you check the attraction websites in advance for this information. Also, some countries, e.g. France, require these businesses to check the vaccination status or recent Covid-19 test result of all customers before allowing entry.

Do I need to wear a face covering when on holiday?

Face coverings are mandatory on ferries. In Europe as a general rule they are mandatory in any public enclosed space and sometimes outdoors where it is not possible to comply with local social distancing guidelines. Exemptions are allowed for children and those with certain medical conditions. For child age limits and full details for your destination(s) please check the Foreign, Commonwealth and Development Office website or Reopen Europa website.

What have the European campsites done to make it safer for visitors?

Our European campsites are operating within local government guidelines to keep guests and staff safe. Swimming pools, toilet blocks and other facilities are open but with limited numbers of guests permitted to ensure social distancing, face masks must be worn in certain areas plus there will be enhanced cleaning regimes. Each campsite will have clear signage or information leaflets available so that you can familiarise yourself with the updated measures which are in operation both on site and within the local area.

What has Eurotunnel done to make it safer for me to travel?

When on the shuttles Eurotunnel require all passengers to remain in their vehicles for the duration of the journey and have closed the toilet facilities on the shuttles. Note: facilities are available at the passenger terminals.

What have the ferry companies done to make it safer for me to travel?

The ferry companies have continued to operate sailings throughout the pandemic which has given them the opportunity to put extensive safety measures in place to ensure people can travel safely. These include mandatory face coverings for all passengers, reduced capacity onboard, enhanced cleaning regimes, having a plentiful supply of hand sanitiser available and staggered boarding and disembarkation. Most operators have also switched to using 'fresh air' throughout the ships, not recirculated air.

Have the European campsites reduced their pitch capacity or increased spacing between pitches?

Some have reduced capacity but others already have suitable space between pitches to ensure compliance with local social distancing guidelines.

Will the swimming pool be open on my campsite?

Yes but guest numbers in the pool area may be limited and some sites have removed or reduced the number of sun loungers to ensure social distancing. Inflatable balls and toys may not be allowed and water slides, in general, are open but with social distancing.

Will toilet blocks be open on my campsite?

Yes they are open and have enhanced cleaning, restricted numbers and one-way systems in larger blocks.

Will the shop be open on my campsite?

Yes shops are generally open and most will restrict numbers in-store and require face masks to be worn.

Will the bar/restaurant be open on my campsite?

Yes majority are open with numbers limited to comply with local social distancing guidelines.

Will the entertainment programme be running on my campsite?

Some sites have suspended all entertainment but some sites are running modified programmes and only if social distancing is possible.

Will the kids' clubs be operating on my campsite?

Whilst indoor clubs are generally closed, a large portion of outdoor clubs are open with limited numbers.

Will the sports areas be open on my campsite?

Most non-contact sports areas will be open, e.g. tennis courts but not football areas. To be absolutely safe we recommend you take your own equipment.

Can I use cash to pay for items bought on my campsite?

Yes you can although most campsites would prefer that you use card payments to reduce contact with cash.

Will reception be open on my campsite to check-in?

Yes reception will be open but customers will be limited to ensure social distancing so you may have to queue.

Do I need to bring my own hand sanitiser?

It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst you will find hand sanitiser is available in public areas on ferries, at campsites etc we would recommend that members take their own plentiful supplies of soap and hand sanitiser.

Worldwide travel

Can I travel Worldwide with the Club?

We are taking bookings for our Worldwide holidays for travel dates from 1 January 2022 onwards, when we anticipate that vaccination progress will enable both the UK Government and the governments of our destinations to ease or remove restrictions on travel.

We are no longer taking bookings for travel to our Worldwide destinations in 2021 due to the varying restrictions on travel that have been implemented by the UK Government and the governments in the destinations, meaning that travel to those destinations is unikely to be allowed in 2021.

What do I need to do before I travel to a Worldwide destination?

Due to the ongoing and fast changing nature of the Coronavirus pandemic, rules around travel are changing often and so the rules in place now may not be the same as when you travel. We recommend that you check nearer the time of your departure to ensure that you have the most up to date guidance and advice.

Do I need to have a Covid-19 test before I return to the UK or self-isolate/quarantine on my return to UK?

That will depend on the rules that are in place at the time of your return. The UK Government recently announced its traffic light system, where for countries on the Green list you don't need to quarantine or self-isolate on your return. Our Worldwide destinations are currently spread across the red, amber and green lists and the Government will be updating the list regularly. You can view the lists on the Government's website.

How can I check which restrictions are currently in place?

You can find a summary of the current situation on our Worldwide Travel updates page, which you can find here. It includes links to the government websites where you can find detailed information for each country. We will be updating this regularly as the situation changes for each country and would encourage you to regularly check the website.

What if FCDO advice changes when I'm already on holiday?

If the UK Foreign, Commonwealth and Development Office (FCDO) reintroduce a ban on non-essential travel to destinations included in our Worldwide programme, it may or may not recommend that all UK citizens return home as soon as possible from that destination. If FCDO do recommend that citizens return home then we will help members to amend their travel arrangements to make this happen.

What if FCDO advice changes after I book my holiday but before I leave home?

If the UK Foreign, Commonwealth and Development Office (FCDO) reintroduce a ban on non-essential travel to destinations included in our Worldwide programme then we will contact members who are due to travel imminently to discuss the options open to you which include cancellation or amendment.

What if the Traffic Light status of my holiday destination changes when I'm on holiday?

If the Government moves your destination to an Amber or Red status whilst you're on holiday please contact us on 01342 488 060 to discuss your options.

What if the Traffic Light status of my holiday destination changes after I book my holiday but before I leave home?

If the Government moves your destination to an Amber or Red status then we will contact members who are due to travel imminently to discuss the options open to you.

What if someone in my party shows symptoms of COVID-19 on holiday?

Your holiday party should self isolate, avoid contact with others and follow the local guidance and health service protocols and Test & Trace systems. We recommend everyone travels with suitable Travel Insurance that provides cover for medical assistance and repatriation due to COVID-19.

What if my destination gets locked down whilst I'm on holiday?

You should follow local guidance. You should return home when it's safe to do so and be prepared to self-isolate on your return to the UK.

What if I have a travel booking and I no longer want to go even if FCDO allows travel?

Contact us to discuss your options of amending to future travel dates. However, be aware that full cancellation charges may apply, particularly if your travel date is imminent. View our Worldwide Holidays booking terms and conditions.

Are the COVID-19 restrictions in Worldwide destinations different to the UK?

Like in the UK, different regions have implemented different policies at different times although in general all have the same aim of social distancing, face masks and good personal hygiene to avoid the spread of the virus.


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