Coronavirus (COVID-19) FAQs

Policies purchased prior to 18th March 2020

If you purchased a policy prior to 18th March 2020 there are no specific exclusions linked to Coronavirus. You will have cover under The Medical Emergency and Repatriation Expenses section of the policy with regards to claims arising from or related to Coronavirus (Covid-19 or any strain thereof) whilst on your trip.

In addition to this the Cancellation benefit will apply should you be diagnosed with Covid-19 prior to travel. You will need to contact your doctor for confirmation that you do have Coronavirus (COVID-19 or any strain thereof), if that has not already been diagnosed. Provide your doctor with details of your travel plans and ask for written confirmation that you should not travel. If your doctor confirms you should not travel, contact your travel/accommodation provider to cancel the trip. If you have any costs you are unable to recover, contact our claims team on 0208 865 3122

There is no cover related to Coronavirus (Covid-19 or any strain thereof) in any other section of cover.

Medical Emergency and Repatriation Expenses are not applicable to Motoring Only policies

Policies purchased from 18th March 2020

If you purchased a policy on or after 18th March 2020 you will have cover under The Medical Emergency and Repatriation Expenses section of the policy with regards to claims arising from or related to Coronavirus (Covid-19 or any strain thereof) whilst on your trip.

There is no cover related to Coronavirus (Covid-19 or any strain thereof) in any other section of cover including cancellation.

Medical Emergency and Repatriation Expenses are not applicable to Motoring Only policies.

All policies can be cancelled within the cooling-off period (14 days of receiving the policy wording), providing you have not made a claim or taken a trip to which the insurance applies.

If you have a single trip or long stay policy and your trip has been cancelled due to coronavirus we can amend the travel dates providing the trip is completed within a year of the policy’s inception. Alternatively, we can cancel your policy and provide a full refund (outside of the cooling-off period). Please be aware we can only cancel your policy if you won’t be making a claim on the policy. If you want to cancel please call us on 01342 336 606.

Annual multi-trip policies purchased from 1 July 2020 will not be entitled to a refund outside of the cooling-off period.

If you have an annual multi-trip policy with a start date on or after 1 January 2020 please call our Red Pennant team on 01342 336 606 and we can discuss options with you.

We are not able to accept cancellation requests of annual multi-trip policies issued prior to 1 January 2020.

If you are experiencing financial difficulties as a result of the recent Coronavirus and consequent lockdown please contact our Red Pennant assistance team on 01342 336 606 and we may be able to help.

All policies can be cancelled within the cooling-off period (14 days of receiving the policy wording), providing you have not made a claim or taken a trip to which the insurance applies.

If you have a single trip or long stay policy and the FCO enforces travel restrictions to your destination we can amend the travel dates providing the trip is completed within a year of the policy’s inception. Alternatively, we can cancel your policy and provide a full refund (outside of the cooling-off period). Please be aware we can only cancel your policy if you won’t be making a claim on the policy. If you want to cancel please call us on 01342 336606.

Annual multi-trip policies purchased from 1st July 2020 will not be entitled to a refund outside of the cooling-off period.

If you have an annual multi-trip policy with a start date on or after 1 January 2020 please call our Red Pennant team on 01342 336606 and we can discuss options with you.

We are not able to accept cancellation requests of annual multi-trip policies issued prior to 1 January 2020.

If you are experiencing financial difficulties as a result of the recent Coronavirus and consequent lockdown please contact our Red Pennant assistance team on 01342 336606 and we may be able to help.

Should there be an enforced lockdown whilst at your destination please contact the Red Pennant Emergency Services team on 01342 336 606 or 00800 1907 1907.

The policy doesn’t cover any additional or lost costs you may incur as a result of this situation.

Yes, providing you are still within your original period of cover (i.e. you have not needed to extend your trip/policy), and you have not travelled against the advice of the FCO.

Please contact the 24-hour medical assistance team on +44 (0) 1342 336 606 / 00800 1907 1907, as soon as possible for help to get medical treatment. Your medical costs will be covered by the policy.

If you do not need immediate medical attention, we would recommend that you do not visit a medical facility without contacting the 24-hour medical assistance team first, as this may cause issues if you need to be isolated.

If your booking was part of a package holiday, you are entitled to a refund from the provider. If you booked elements of your trip separately and haven’t already had contact with the provider you should contact them. Most reputable providers are allowing people to move their bookings to later in the year or enabling cancellations.

If you have a Red Pennant policy there is no cover for cancellation as a result of the change in government advice not to travel. However, depending on circumstances eg when you booked your trip and took out your policy in relation to when the advice to your destination changed, your claim may be considered.

Any trips with a start date from 1st June 2020 or after will have cover under the Medical Emergency and Repatriation Expenses section of the policy with regards to claims arising from or related to Coronavirus (Covid-19 or any strain thereof) whilst on your trip.

There is no cover related to Coronavirus (Covid-19 or any strain thereof) in any other section of cover including cancellation.

If you don’t continue your annual multi-trip policy from the renewal date, we are unable to guarantee that the premium quoted on your renewal invitation will be the same if you take out a policy later.

However, for policies that were due to renew from 1 February 2020 - 30 June 2020 we will honour the renewal discount we give if a new annual multi-trip policy is taken out within six months of the renewal date. For policies due to renew from 1 July 2020 - 31 July 2020 we will honour the renewal discount until 31 December 2020.

You don’t need to do anything if you don’t want to renew your policy. As your annual policy is not on an automatic renewal your policy will lapse, and all cover will end on the day before the renewal date if you don’t contact us.

New Red Pennant policies will be available for sale from the 9 July 2020, following the removal of FCO travel restrictions across Europe.

Should you take out a Single Trip Policy and are unable to travel due to new FCO advice against all, or all but essential travel we can amend the trip dates, providing the trip is completed within a year of the policy’s inception.

Alternatively, we can cancel the policy and provide a full refund.

No amendments can be made to Annual Multi-Trip policies.