Coronavirus (COVID-19) FAQs

England and Wales: Our Club campsites in England and Wales will now require all members and guests over 16 years of age to provide Test and Trace (or UK country variants) information. If you already have the NHS COVID-19 App you will be asked to use this to scan the QR code displayed on arrival or alternatively complete a paper form at the campsite. Your party will be provided with a Club NHS Test and Trace Record form that you will need to complete in order to confirm that all members of your party have either scanned the QR code or provided their contact details. This will be handed out on arrival and you will be asked to return it to the Reception Office, along with details of your pitch. The document will be stored securely for 21 days after your departure. It will then be destroyed. If you move on to another Club campsite, you will need to complete the same process.

Scotland: All our campsites will display a Check In Scotland Test and Protect QR code poster which we strongly encourage you to scan on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandtraceoptout@camc.com).

Scottish Islands: The Scottish Government requests that all travellers to the Scottish Islands who do not have COVID-19 symptoms take a lateral flow test three days before travelling to the Islands and a further lateral flow test on your planned departure date to the Islands. If you test positive, you should complete your period of self-isolation before you begin your journey. For more information on this and ordering a lateral flow test click here. 

Northern Ireland: Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.

Information about how your personal data is processed in relation to Covid-19 is at Section 3.26 of our Privacy Policy.

Your data, held on the Club’s NHS Test and Trace Record forms, will be passed onto the relevant NHS service if they request it. If an NHS service in England, Scotland or Wales contacts the Club then it means that someone on our Sites Network or in our offices has contracted Covid-19 and they are attempting to get in contact with other people who now may also be at risk.

The information that can be requested by an NHS service is: names, telephone numbers, email address, postal address, number of people in the party, date of visit, arrival time and departure time. No other information (regarding a booking or your personal information) is required nor is it passed on.

To learn how we protect your data, please see further information at Section 3.8 of our Privacy Policy.

If the Club is contacted by one of the NHS services then we will carefully verify that they are from the said service before passing on any information.

The Test and Trace system is compulsory for all members and guests aged over 16 years of age to complete on arrival at our England and Wales campsites. You will not be allowed to stay on our campsites unless you complete the process.

In Scotland, we strongly encourage you to scan the Check In Scotland Test and Protect QR code poster on arrival at the campsite for all party members. Alternatively, we will use your booking details should Scotland Test and Protect Team contact us (you can opt out of this by emailing testandtraceoptout@camc.com).

Campsites in Northern Ireland will be required to collect customer details to help with the Test, Trace, Protect contact tracing programme.