FAQs

UK campsites

When are your Club campsites reopening?

In line with the latest UK Government announcements, we are very pleased to share with you our intention to open the majority of our campsites from 4 July in England, 10 July in Scotland and 13 July in Wales.

Please note that the facility blocks (or toilet blocks) on campsites in Scotland will be closed until 15 July but you can still empty your waste water at the service points. At this moment we are not able to open all of our campsites, however, we will constantly review whether we are able to open any more campsites in the future.

For information on all campsites that will reopen in July, please go to our website - www.camc.com/reopening

Will you be opening early for arrivals on 4 July in England?

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 4 July, a member of our site team will be in contact with you by telephone between 29 Jun to 2 July to arrange advance payment and agree an arrival time and preallocated pitch with you (please do not contact the site directly, they will contact you). We will be agreeing and booking arrival times from 9am and would ask you to please be flexible if your initial choice of arrival time is unavailable.

I have had a confirmation email for a 4 July arrival to say I can arrive from 12pm. Does this mean my pre-allocated arrival time has been changed?

No, these are automated emails. Please arrive at the allocated time to ensure the road system and site are able to manage the number of arrivals.

Will you be opening early for arrivals on 13 July in Wales?

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 13 July, a member of our site team will be in contact with you by telephone between 6 and 12 July to arrange advance payment and agree an arrival time and preallocated pitch with you (Please do not contact the site direct, they will contact you). We will be booking arrival times from 9am, and would ask you to please be flexible if your initial choice of arrival time or pitch is unavailable.

Will you be opening early for arrivals on 10 July in Scotland?

In order to help with staggering arrivals on the first day of opening, if you have a booking to arrive on 10 July, a member of our site team will be in contact with you by telephone between 1 and 9 July to arrange advance payment and agree an arrival time and preallocated pitch with you (please do not contact the site directly, they will contact you). We will be booking arrival times from 9am and would ask you to please be flexible if your initial choice of arrival time or pitch is unavailable.

I am booked to arrive in Scotland from 10 July and do not have my own on-board toilet and shower facilities. Am I still allowed to stay?

Unfortunately due to Scottish Government guidance, our shared facilities including toilet and shower blocks on our campsites in Scotland will remain closed until 15th July. You will only be allowed to stay if you have your own on-board facilities.

I am booked to arrive in Wales from 13 July and do not have my own on-board toilet and shower facilities. Am I still allowed to stay?

Unfortunately due to Welsh Government guidance, our shared facilities including toilet and shower blocks on our campsites in Wales will remain closed. You will only be allowed to stay if you have your own on-board facilities. 

If you do not have your own toilet and shower facilities then you will need to cancel or amend your booking.

Why are you not opening all your Club campsites?

Whilst the majority of our campsites will reopen, there are a small number that will remain closed. There are several reasons for this. Sadly, because we were required to close our sites in March we have not been able to carry out our usual induction and training programme for new assistant site managers at the start of the season; we also have some staff who are clinically vulnerable and it is not deemed safe for them or volunteer staff to work at this time, and some campsites on racecourse and other facilities cannot be opened because the landlords’ or owners’ facilities and accesses are closed. We have therefore allocated our teams to the campsites with most occupancy taking the above into account.

Which Club campsites will remain closed for now?

For information on those campsites that will remain closed for the foreseeable future, visit www.camc.com/reopening

Is the Club looking at extending the season at some sites?

The Club is actively reviewing whether it’s possible to extend the opening period of some key campsites. We will keep members informed once the review has taken place.

When are Affiliated Sites opening?

We have been liaising closely with our Affiliated Sites (AS) partners and have provided them with the Clubs outline plans for reopening our sites. We expect that they will all want to reopen as soon as possible and, as and when they advise us, we will let members and guests know, including those ASs that will remain closed for the foreseeable time. If you are looking to book an AS from 26 June (N.I.), 4 July (England), 10 July (Scotland) or 13 July (Wales) you will need to contact them directly.

When are Certificated Locations (CL) campsites reopening?

We really value the relationship that we have with our CL network. Many of their campsites are small and we know that they will have suffered significantly financially during this difficult time. We work closely with them and know that the majority are very keen to open and welcome back members at the earliest possible time.

If you are looking to book a CL from 26 Jun (N.I.), 4 July (England), 10 July (Scotland) or 13 July (Wales) you will need to contact them directly. Please note that the dates may be subject to change. CLs in Wales is subject to confirmation of dates by their devolved administrations.

I am booked to arrive at one of your campsites, however I am travelling from a local lock-down location. Am I still allowed to travel to your campsites?

If you are travelling from a locked down area of the United Kingdom you should follow Government advice and do not travel. Please cancel your booking and rearrange when travel advice changes.

Will kid's playgrounds and games' rooms be open?

At the moment all playground and games rooms will remain closed and this will continue until we have had specific guidance about social distancing measures and how they can be feasibly implemented within these facilities. When we have clearer guidance on this, we will make members aware. 

What about your swimming pools?

We are actively working with Swim England to determine how and when our swimming pools at Hillhead, Looe and Seacroft can reopen under new social distancing and safety guidelines. In response to current Government guidelines, our pools will remain closed to members when we reopen our sites from the 4 July.

In the event that the pools remain unavailable for use, we will provide members staying on touring or camping pitches with a price reduction to reflect this. Members staying at Hillhead will receive a £6 reduction per night during the high season, and £3 per night during the mid-season. Members staying at Seacroft will receive a £5 reduction per night during high season and £2.50 per night during mid-season. Members staying at Looe will receive a £4 reduction per night during high season and £2 per night during mid-season.

Site staff will provide the discount upon payment when arriving at site. (Please note that season dates are visible within the pricing tables on each Club Site’s web page) We want our members to have the best possible holiday experience, so we will continue working toward opening all our pools when we can.

What about your restaurants?

At the moment all restaurants will remain closed and this will continue until we have had specific guidance about social distancing measures and how they can be feasibly implemented on our campsites. Initially, however, we will be able to offer members a take-away service. When we are allowed to fully reopen, we will make members aware. Some of our campsites are also visited by mobile catering units, and where possible this will continue, provided it complies with social distancing guidelines.

What about communal areas, such as toilet/shower blocks, dishwashing, food preparation and laundry facilities?

In order to help manage demand levels, we would encourage you to use your on board facilities wherever possible, however in England & Scotland, we intend to open all toilet blocks and communal facilities on those sites that have them. 

There will be restrictions on the number of people accessing all facilities at any one time and this may cause queues. We ask all members to be patient with each other and our staff and to follow social distancing guidelines.

Currently, communal areas on our campsites in Wales will remain closed until further notice and additional guidance is published by the Welsh administration.

Can I use a toilet or shower tent on my pitch?

Yes, toilet and shower tents are allowed on our campsites in England and Scotland, but if you're using a portable shower, waste water will need to be collected as it is not allowed to soak onto the pitch as this can cause issues for the pitch occupier and those nearby.

Currently toilet and shower tents are not allowed on our campsites in Wales.

Will Club campsite shops be open?

Whilst we are aiming to provide the ability to purchase LPG, toilet chemical & rock pegs at all campsites via a telephone order and collect service paid by credit card, unfortunately, many of our campsites will not be providing the usual grocery shop offer. Therefore, please ensure you are as prepared as possible and bring all your grocery essentials with you.


For details of all those campsites where shops will not be opening please go to www.camc.com/reopening

Have you changed your cleaning regimes under COVID-19?

We will be increasing the rigour of cleaning, sanitising and disinfecting common areas as part of our COVID Secure Commitment.

Do I need to bring my own hand sanitiser?

It is really important that everyone follows the guidance of regular hand washing with soap and hot water for at least 20 seconds. Whilst we will be providing hand sanitiser at a number of points across the campsite, we would recommend that members also bring their own plentiful supplies of soap and hand sanitiser.

Are on-site dog walks still available?

Where possible these will be open. Please ensure social distancing is maintained, and please be considerate of members on neighbouring pitches as you pass by. To share the load, please consider walks off-site.

Will Service Points be open?

These will be open on our campsites, but will be subject to appropriate social distancing measures. Please ensure you wash your hands thoroughly for at least 20 seconds after use.

Can I pay by cash?

To minimise the risk to our staff through face to face interactions, we ask that all payments are made by card. If this is not possible, please contact the campsite a few days prior to arrival to discuss the options.

Can I use my UK Club Site Vouchers?

Yes you can. Our site teams will manage this through a dedicated contactless process.

COVID Secure Commitment. What is this?

These are the protocols that we have put in place to give you the added peace of mind that we have made the necessary changes to our procedures on our Club Sites to reflect the guidance from UK Government and our industry bodies on social distancing and safety requirements. You will see the new COVID Secure Commitment stamp across our campsites as a recognition of this.

Can we invite visitors on sites?

We are not currently allowing visitors on-site to meet with other guests. We’re sure that you will understand that this could increase the social distancing burden on staff and other guests during this particular time. In addition, it will create difficulties in being able to provide track and trace data if required. We ask that you arrange to meet any visitors at an offsite location.

How does the closing of the Club campsites affect my seasonal pitch?

Your outfit can remain on-site, safely secured and unplugged. Once our sites reopen you can return to your seasonal pitch. We will also then contact you to arrange a credit towards next year’s seasonal pitch which will be guaranteed on the current site and season. (Please note that the credit value will be calculated to reflect the number of days the site remained closed)

Storage. Can I access my outfit?

We are pleased to advise that access to our storage facilities is now available on an appointment-only basis in England. Please contact your site directly in order to arrange your appointment, however, please note we will be restricting storage visits on 4th July in England.

Storage sites in Scotland and Wales remain closed until 3 July and 13 July respectively, but we are working with the relevant government bodies to review this situation. 

I have a caravan in storage on one of your sites that is not opening in 2020, what do I do?

We will be in contact with you via telephone to discuss arrangements with you.

Can I bring a maintenance person to site to look over and check the van?

Yes. This can be arranged when you make your appointment. Social distancing guidelines must be maintained.

I have a site night voucher valid until the end of 2020, will you be extending the expiry date?

We encourage members with Site Night Vouchers which expire at the end of 2020 to redeem their voucher during a stay between July and the end of December 2020. Extensions will be considered if the situation changes with sites opening from July.


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