Caravan and Motorhome Club Stars Awards 2025 Celebrate Staff Excellence

The Caravan and Motorhome Club has proudly announced the winners of its fourth annual Club Stars Awards, a celebration of outstanding performance, teamwork and dedication across the organisation.

The annual awards shine a light on individuals and teams who go above and beyond in delivering exceptional service, supporting their colleagues and exemplifying the Club’s core values. With 133 nominations submitted from across head office and the Club’s UK-wide campsite network, this year’s winners represent the very best of the Club community.

At the heart of the Caravan and Motorhome Club is a strong, shared culture shaped by its Ways of Working (WOWs) - guiding principles that define how staff collaborate, deliver, and support one another. These WOWs reflect the values demonstrated across every part of the organisation. Teams work together to achieve more, always bring their best and support each other through both challenges and successes. They explore opportunities with purpose, stay committed to learning and growth and value everyone they interact with - whether members, colleagues or partners. Communication is open and honest and there is a collective pride in the work being done and the difference it makes.

Club Stars award categories:

• Individual award - someone who has demonstrated a WOW moment and made a significant impact to the Club, members or their colleagues
• Team award (small teams with a maximum of 8-10 people)
• Site award
• Everyday hero award (someone who is great at their job everyday!)
• Great in an Emergency
• DG award - the recipient was chosen by Nick Lomas (Director General) for their outstanding achievement and contribution to the Club

Individual Award – Matt Thompson, Information Services

2nd place - Oli Simpson (Contact Centre)
3rd place - Sue Bondzio (Sites Network)

Matt Thompson has had an extraordinary impact since becoming the Club’s IS Security Specialist. In just a short time, he has reshaped how the Club manages cybersecurity, streamlining infrastructure and championing proactive protection across all systems. His deep technical expertise, combined with an ability to make complex issues understandable to non-specialists, has helped foster a strong and sustainable security culture across the Club.

Matt has played a key role in strengthening the Club’s online security, helping to keep its systems safe and members' information protected. He’s led important improvements such as making email accounts more secure, helping staff use safer login methods and raising awareness about online threats. His work has been vital in building trust, protecting sensitive data and ensuring the Club is prepared for the future.

However, it’s not just the technical wins that make Matt a standout. Colleagues describe him as approachable, reliable and selfless with his time - someone who never hesitates to support others and who quietly leads by example. From mentoring colleagues to simplifying complex processes, Matt consistently embodies the Club’s ‘Ways of Working’, particularly openness, support and excellence. His journey from Junior Analyst to a critical member of the IS leadership team is a testament to his dedication, talent and growth mindset. His influence is not only visible in Club systems, but in the confidence and capability of teams across the business.

Team Award – IS Service Desk

2nd place - Mark Robertson and Steve Varney - The Sandringham Estate Club Campsite
3rd place - Contact Centre Resources team

The IS Service Desk has become one of the most relied-upon and appreciated teams in the Club. Known for their calm, professional and solution-focused approach, the team consistently goes the extra mile, whether handling thousands of IT queries, supporting remote workers or delivering on Club-wide infrastructure projects.

Their work underpins almost every aspect of Club operations. From maintaining high-quality telephony and network services to supporting site connectivity upgrades and cybersecurity rollouts, their role is both broad and business-critical. In 2025, they achieved an industry-leading 90% incident resolution rate, all while delivering outstanding user satisfaction.

Colleagues across departments frequently highlight their responsiveness, clear communication and patience under pressure. They are recognised not just for fixing problems quickly, but for helping users feel supported and confident. The Service Desk also plays a key role in onboarding, training and change management, ensuring everyone has the tools they need to succeed.

What sets this team apart is their sense of unity and shared purpose. They live the Club’s Ways of Working, particularly “We support each other” and “We are always learning” and they approach every challenge with a positive, can-do attitude. Their ability to consistently perform at a high level while maintaining an approachable and friendly culture makes them true Club Stars.

Site Award – Ferry Meadows Club Campsite

2nd place - Englethwaite Hall Club Campsite
3rd place - Alderstead Heath Club Campsite

In 2025, Ferry Meadows emerged as one of the most outstanding examples of site transformation and team leadership. When Mark and Sam Adamson took over as Club Campsite Managers, they led a completely new team into a campsite with a wide range of members and visitors with differing preferences and requirements. What they achieved in just one season is remarkable.

They created a strong, values-led team culture that prioritised trust, ownership and continuous improvement. From their very first day, the team began upgrading facilities, reorganising processes and introducing new ways to engage members. They opened the East side of the campsite ahead of schedule, implemented flexible mixed pitching and forged partnerships with local attractions to enhance the member experience.

The results speak for themselves. Member satisfaction scores rose dramatically, reaching 9.8 for two consecutive months. Behind the scenes, the team improved hygiene, safety and efficiency - deep-cleaning facilities, reorganising equipment, enhancing biodiversity and even adding thoughtful touches like a bug hotel and photo boards.

The team also showed exceptional strength and care during difficult incidents. They support each other, take pride in their work, constantly improve and treat every member with care and respect. Their work has turned this Club Campsite into a flagship of operational excellence and member satisfaction.

Everyday Hero Award – Kerry Soan, IFS

2nd place - Jane Winifield (Site Operations)
3rd place - Sarah Jackson (Internal Comms - HR)

Kerry Soan has proven herself to be one of the Club’s most dependable, knowledgeable and effective team players. She plays a central role in the delivery of complex, business-critical projects - quietly leading from behind, providing structure, clarity and support to colleagues across multiple functions.

When two senior project leads left mid-way through a project redesign, Kerry stepped up immediately, keeping the business on track without missing a beat. But her contribution stretches far beyond a single challenge. She’s been involved in almost every major initiative within Insurance and Financial Services, often acting as the unseen but essential coordinator behind the scenes.

Kerry is described by colleagues as the “glue” that holds projects together, someone who always brings a calm, positive energy, no matter how high the pressure. She’s methodical, empathetic and highly effective at bringing teams together and guiding them through change. She adapts her communication to suit others, champions continuous improvement and ensures the member experience stays front and centre.

Whether it’s budget oversight, stakeholder management, mentoring new joiners, organising team morale-boosters or leading training, Kerry balances it all with empathy and skill. She lives every one of the Club’s Ways of Working and is widely seen as a role model for integrity, collaboration and professionalism. Her influence is felt everywhere, and her absence would leave a big gap in the Club’s heartbeat.

Great in an Emergency Award – Hunters Moon Club Campsite

2nd place - Broadway Club Campsite
3rd place - Sean and Nicola Mcdonnell - Littlehampton Club Campsite

The team at Hunters Moon demonstrated courage, composure and compassion in the face of a highly distressing on-site emergency. When a guest was found unresponsive in a facilities block, the team immediately leapt into action initiating emergency procedures, calling 999 and administering CPR with the help of a guest who happened to be a police officer.

Club Campsite Manager, Kim, led the team with clear-headed calm, coordinating every aspect of the response. Donna, Lisa and Dawny acted swiftly and confidently, ensuring every step was taken to protect the guest’s life, privacy and dignity. Other team members took care of the guest’s partner, secured the area, managed access for emergency services, and even looked after their dogs during the incident.
Following the emergency, the team continued to provide care and respect, cleaning the guest’s motorhome, setting aside their pitch as a mark of consideration and quietly supporting other guests impacted by the event.

Medical professionals at the scene praised the team’s professionalism and swift action. Their ability to come together in the most difficult of moments speaks to their character, training, and shared values. This award recognises not just what they did, but how they did it: together, calmly, and with compassion.

Director General’s Award – The Events Team

The Events Team took on the full management of The Game Fair’s pop-up campsite for the first time - an operation involving over 1,000 units/leisure vehicles, dozens of contractors and complex logistics. Just eight weeks before the event, they were thrown a major curveball: two senior leaders left, leaving the team short on experience and under huge pressure.

Instead of stepping back, every team member stepped up. They divided responsibilities, shared knowledge and supported one another through long days and tough calls.

Operationally, they delivered one of the smoothest events the site has seen, avoiding long queues and receiving glowing feedback from organisers, members and first-time visitors. Their visibility on-site, responsiveness to issues and calm, positive presence impressed everyone.

This award recognises not only their commercial success, but their unity, adaptability and resilience. They embodied every one of the Club’s Ways of Working, especially collaboration, learning and pride in their work. Their achievement was a true team triumph and a very proud moment for the Club.

Nick Lomas, Director General, said:
“I’m incredibly proud of all our winners and every member of staff who consistently demonstrates dedication, passion, and excellence. It’s the collective effort of people like this that drives our Club forward and sets us apart as a leader in everything we do.”

Kerry Upton, Director of People and Culture, added:
“Our people are at the heart of our success. The winners and all our staff show what’s possible when we embrace collaboration, resilience and a commitment to continuous improvement. Their hard work and positive spirit inspire us all and create a culture we can be truly proud of.”

For more information about the Caravan and Motorhome Club visit camc.com

 

ENDS

 

About the Caravan and Motorhome Club

With over 1 million members and 118 years of experience, the Caravan and Motorhome Club is the UK’s No 1 touring club - as rated on TrustPilot - and helps its members get more from the great outdoors, whether glamping or touring.

• Membership: £66 per year
• Access to 2,700+ campsites across the UK and Europe
• Escorted tours in Europe, North America, Australasia & Africa
• Expert travel advice and member offers
• Visit UK holiday deals & offers to see the range of offers

Find out more or join:

www.camc.com | 01342 318 813

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Find out more or join:

www.experiencefreedom.co.uk | 01342 777533

Media Contacts:

Caravan and Motorhome Club - Nikki Nichol - nikki.nichol@camc.com | 07771 834443

Four Agency (Helen Coop, Manav Hartono, Maja Bull) - camc@four.agency