After visiting this site for the last 21 years only missing two years BUT VISITING IT TWICE A YEAR FOR ABOUT 10 YEARS we visited in 2019 with our new motorhome. After staying on the site in July and August for 3 weeks we left to go to a site in Luxembourg. That is where we noticed EXTENSIVE damage to the rear and offside of our new motorhome. There was also a trace of green and yellow paint about 600mm long transferred onto a side panel. This is when the penny dropped it must have been caused by the John Deere lawn mower at Lazy Rancho. The driver Daniel was always driving it fast and close to outfits. We had not been anywhere else that had a lawn mower on site since leaving Lazy Rancho. I contacted the owners directly who asked for pictures and dimensions of damage for them to contact their insurance company. Sent by return email. After returning home I forwarded the damage estimate of £2500.00. They immediately refused to discuss the damage any further and said no further correspondence would be entered into. They even sent me a picture of their lawn mower claiming it was black. The bull bar was black but John Deere lawn mowers are green and yellow as was theirs. WARNING AND WITH THE BENEFIT OF HINDSIGHT: CHECK FOR DAMAGE BEFORE LEAVING THE SITE. They were happy for my monies for 21 years but dropped me like a hot potato when I had a claim against them. They have visited our home and we have had meals out with them and in their home.
Response from the site
Dear Sam and Hazel,
Thank you for taking the time to review your experience with us. We have valued you both as guests for many years and we have always highly appreciated your business. We are saddened to see your review after our communications and having lead an investigation into your matter.
We have contacted our claims specialist at our business liability insurance Helvetia Versicherungen – based in 4103 Bottmingen, Switzerland to review your damage and they have conducted an investigation with the pictures you have sent us as well as the pictures and measurements of our John Deere lawn mower. The claim has been dismissed by them as the height of the damage does not match the body or the height of the lawn mower itself, as well as the colour differences. Your damage is turquoise while the John Deere vehicle is a deep green with bright yellow.
We understand the frustration and inconvenience, but this damage has not been done by Daniel with our lawn mower on our campsite.
In case you have any further questions or concerns we would be happy to connect you with our claim specialist who lead the investigation.
We wish you lovely holidays and a happy new year
All the best
Camping Lazy Rancho