Terms and conditions
1. Information about us
1.1 We operate the website www.caravanclub.co.uk (our website). We are The Caravan Club Limited, a company limited by guarantee registered in England and Wales under company number 00646027 with our registered office at:
East Grinstead House
This is also our main trading address. Our VAT number is 239 7193 31.
2. Price of camping pod accommodation
2.1 The prices shown on our website and the booking confirmation are indicative only, and the final price for your booking will be determined when you arrive at our Club site. It is only at this point we can confirm your party accords with your booking.
2.2 It is always possible that, despite our reasonable efforts, our indicative prices for a camping pod may be incorrect. Should we discover an error in the indicative price of your booking, we will confirm this and you can decide whether or not to contract for the correct indicative price. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to fulfil your booking to you at the incorrect (lower) price.
2.3 Generally, we set indicative prices for our camping pods once a year. We may, however, from time to time, need to make changes to the indicative prices to, for example, offer special discounts or reflect enhanced facilities at the Club site. In such circumstances, the following shall apply:
(a) where the revised indicative price is less than the indicative price stated in the booking confirmation, we will charge the lower amount and
(b) if the revised indicative price is higher than the indicative price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and we will give you the option of continuing your booking at the revised indicative price or cancelling your booking. If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing.
2.4 The price of a booking includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your contract and the date of your stay, we will adjust the VAT you pay.
3. Making a booking with The Caravan Club
3.1 Bookings for camping pods are made with The Caravan Club and can only be made direct with the site that you wish to stay at.
3.2 Telephone or email contact should be made with the site staff between office hours 9am – 8pm. A member of staff will be happy to assist with any enquiry that you have.
3.3 By making a booking request you warrant that you have the authority of all persons in your party to book on their behalf, you accept these terms and conditions and agree that you will indemnify The Caravan Club against all loss and damage arising directly or indirectly from and act or default by yourself or any person accompanying you.
3.4 At times, and subject to demand the site will use their discretion to decide if a 2 night minimum stay is to be applied. In order to maximise occupancy, it may be required that you stay a minimum of 2 nights over a weekend. This will be advised at the time of booking.
4. How to pay
4.1 You can pay for your booking using cash, debit card or credit card, or gift vouchers only. Our Club sites accept the following debit and credit cards: MasterCard and Visa.
4.2 You must pay for your booking in full on arrival at the Club site.
5. Cancelling and changing a booking
5.1 If you wish to change or cancel your booking, please ensure you do so in good time so as to give others an opportunity to book.
5.2 You must make cancellations and changes to your bookings in accordance with the cancellation policy, If you wish to leave site early, there will be no refund whatever the circumstances.
5.3 We may terminate a contract with immediate notice if you are in material breach of these Club site rules, and the keeping safe on a Club site terms, without refund, or if necessary due to an event outside our control (as defined in paragraph 11.2).
6. How the contract is formed between you and us
6.1 We will confirm your booking by sending you an email or by post if required, that confirms we have availability for your party and outfit on the dates you requested when you made the booking (booking confirmation). The contract between us will only be formed when we send you the booking confirmation.
7. Our right to vary these terms
7.1 We may revise these booking terms from time to time in the following (but not exclusive) circumstances:
(a) changes in how we accept payment from you
(b) changes in relevant laws and regulatory requirements and
(c) changes in how we allow you to make or administer bookings at a Club site.
7.2 Every time you enter into contract, the booking terms in force at the time the contract is formed will apply.
7.3 Whenever we revise these booking terms in accordance with this paragraph 5, we will keep you informed and give you notice of this by stating that these booking terms have been amended and the relevant date at the top of this page.
8. Use of our website
8.1 Your use of our website is governed by our terms and conditions of website use. Please take the time to read this, as it includes important terms which apply to you.
8.2 The images of our Club sites on our website are for illustrative purposes only. Although we make every effort to present a true reflection of our Club sites and their surroundings, there may have been changes to either since the images were taken.
9. How we use your personal information
10. Our liability
10.1 If we fail to comply with these booking terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these booking terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
10.2 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence
(b) fraud or fraudulent misrepresentation
(c) any breach of the terms implied by the Sale of Goods and Services Act 1982.
11. Events outside our control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control (as defined below in paragraph 10.2).
11.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications and utility networks.
11.3 If an event outside our control takes place that affects the performance of our obligations under a contract:
(a) we will contact you as soon as reasonably possible to notify you and
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.
We will attempt to arrange a new booking with you after the event outside our control is over.
12. Communications between us
12.1 When we refer, in these booking terms, to "in writing", this will include email.
12.2 If you wish to contact us in writing, or if any paragraph in these booking terms requires you to give us notice in writing, you can send this to us by email to firstname.lastname@example.org or by post to:
The Caravan Club Limited
East Grinstead House
We will confirm receipt of this by contacting you in writing, normally by email. If you wish to cancel or change your booking, please see paragraph 5 for how to tell us this.
12.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your booking.
13. Other important terms
13.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these booking terms.
13.2 You may not transfer a booking to another person.
13.3 This contract is between you and us. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
13.4 Each of the paragraphs of these booking terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.5 If we fail to insist that you perform any of your obligations under these booking terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
13.6 Please note that these booking terms and the contract are governed by English law. This means a booking or a contract and any dispute or claim arising out of or in connection with them will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in a country other than England and Wales you may also bring proceedings in your country of residence.
13.7 We will not file a copy of the contract between us.
View our Club site rules when staying in a camping pod.