Fast check-in at Bourton-on-the-Water Club Campsite

We are trialling technology on site so we can offer you the best and most efficient service, freeing up staff for other important jobs on site and speeding up the check-in process which benefits you the member but also shows the club as a good neighbour by reducing the impact on the local roads.

This is a trial and we do expect to discover scenarios we have not planned for and as such, the trial will be supported by our site team and we may adapt or change the process as required to ensure the campsite arrival experience is as efficient as possible.

This is just an extension of the trial at Clachan Club Campsite which started in 2022. We are going to trial up to 4 more Club campsites at various times during 2023 to ensure we learn more on busier campsites with different layouts and wider ranging customers including storage, seasonal and Experience Freedom. Clachan Club Campsite is already twinned with Maragowan Club Campsite less than a mile away and was a great place to trial the initial technology and gave us some great learnings.

Depending on the success of the extended trial it may be rolled out to more Club campsites from 2024 onwards.

The trial is planned to commence at Bourton-on-the-Water Club Campsite on 12 July 2023.

As we are only offering automated arrivals and you will not be able to check-in at reception,ahead of your arrival, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. Once you arrive at the barrier from 1pm, our cameras will verify your vehicle registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site. Please do not arrive early as this site has a single entrance and exit and you will block the site if you queue before 1pm. For additional security cameras will control your entrance and exit from the site.

As we are only offering automated arrivals and you will not be able to check-in at reception, ahead of your arrival, please make sure to pay by midnight the day before your stay and update your membership details with your vehicle registration. Once you arrive at the barrier from 1pm, our cameras will verify your vehicle registration, a welcome screen will remind you of the pitch type you have booked and you will be able to proceed onto site. There may be days and times when the arrivals will be busy but this will be alleviated if you provide the correct details in advance. Please do not arrive early as this site has a single entrance and exit and you will block the site if you queue before 1pm.

Once you arrive at the barrier, our cameras will verify your registration, a welcome screen will remind you of the pitch type you have booked and you can proceed onto site. Please only provide your pitch number and no other information, this is an automated service. We will send you a link to the site plan by TEXT before arrival and we recommend that you familiarise yourself with the site plan before you arrive.

You will receive a TEXT message 5 days prior to your stay to notify you that there is a balance outstanding for your stay with a link to make payment on the website. If you have set the booking to autopay, this will automaticially come out of your account at 2am on the day of arrival. If not, you will be required to submit your payment by midnight the day before your stay. If you do not make payment in advance or provide your correct vehicle registration, this will cause a delay on site to our arrivals as the site will not have a staffed reception. If this is the case you will need to make payment online via 'my bookings'.

Members who are booked to arrive at any of the trial Club campsites during the trial period will receive an SMS prior to arrival asking for confirmation of their vehicle registration. Please respond to this text to confirm or correct your registration.

Members who are booked to arrive at any of the trial Club campsites during the trial period will receive a text prior to arrival asking for confirmation of their vehicle registration. Please respond to the text you will receive and update your vehicle registration.

The Club campsite will be just as secure as it is today with barriers restricting entry to paid members, and site staff will be on site or close by, with the entrance way covered by a camera.

Nothing has changed, staff still remain on site. All details are available at the information hut.

If you encouter an issue at the barrier, there is an intercom outside the office which will connect you to a staff mobile phone. Our staff will still be available to help you until 8pm.

There will be no arrivals to the Club campsite after 8pm. If you encounter a problem with your journey, please contact the Club campsite before 8pm.

Yes, staff will be on site.

The Club campsite barrier will be programmed for any new arrival from 1pm to allow our sites team to get your pitch ready. Please make sure you factor into your journey a location where you can park and rest if you think you may arrive prior to 1pm. Please do not arrive early as this site has a single entrance and exit and you will block the site if you queue before 1pm

This is a trial to assess improvements to member experience and will enable our staff to be more available on site and do other important jobs. This is not about cutting jobs, it's about making better use of staff time.

Don't worry, if you talk to the site team they will load your details into our arrivals system to enable seamless entry and exit. You must let them know your vehicle registration before 14 June.

No, barrier cards will not be required. The fast check-in system will give you access for the duration of your stay.

Once your registration is acknowledged by the fast check-in system, and the barrier has opened to let you in, a TEXT will be sent to your mobile phone asking you to reply to the message with details of your chosen pitch number. Once you have found your pitch, please respond to the TEXT message with your pitch number and we will complete your check-in. Please only provide your pitch number and no other information, this is an automated service.

If you do not receive a TEXT please either let the staff on site know or call the campsite office with the details. These can be left on the answer machine if you provide your surname and pitch number.

We encourage everyone to book in advance. However if you arrive on site without an existing booking, please make a booking on the Club website or app and use the intercom for the sites staff to check you in once your booking has been verified. The fast check-in system does not currently integrate with bookings made on the day of arrival. So if you arrive late you risk not being able to enter Bourton-on-the-Water Club Campsite.

You can leave whenever but please make sure to inform our Club campsite staff on the time of your departure.

Vistor.Express is a product from NetFM who have partnered with us for this trial. They provide the technology that enables the fast check-in process to work efficiently based on accurate data.

Pop into reception and let the team know, this can be added to your booking for the duration of your stay once you have paid the charge for a second car.

Please let the site team know within 5 days prior to your arrival so they can add the vehicle registration into the booking system. You can leave a message on the answer machine with the details if nobody can answer your call.

You can call the Club campsite team during office hours 9am - 5pm.

The Club campsite team will give you a call before the trial starts and let you know how to access and exit the site and also the new arrangements for accessing the storage compound. 

If you have a non standard UK vehicle registration plate (unusual font, spacing or a film that prevents reading of your vehicle registration) you will not be able to use our fast check in service. You will need to use the intercom at the site to gain initial access and will be informed how to enter and exit the site.