Bookings on our new system

Existing bookings will be moving over to our new booking system

To ensure a seamless transition, any existing UK Club campsite bookings will be automatically moved over to our new booking system in a few days' time. Rest assured, any existing bookings remain confirmed and all details will stay the same with existing booking terms and conditions being applicable and no deposit required (payment will be due on arrival at the site).

However, if you wish to make changes to an existing booking after it has been moved over, there is some important information we’d like to share.

Please read our frequently asked questions for full details.

How do I view my current bookings?

Members - once the new UK booking experience is live, you can log in to ‘My Profile’ as normal and click on ‘My UK site bookings’ to view all your current bookings. Migrated bookings can easily be identified as their booking reference will start with the letter M.

Non-members - if you created an online profile when you made your original booking, you can log in to ‘My Profile’ and click on ‘My UK site bookings’ to view your current bookings. Migrated bookings can easily be identified as their booking reference will start with the letter M.

Can I add/remove nights on an existing booking?

Members - Yes, you can add or remove nights from an existing booking using the new system. Simply log in to ‘My profile’ as normal and click on ‘My UK site bookings’ to view and amend your booking(s) as necessary. Nights can be added or removed on a booking with no deposit requirement or change to booking terms and conditions.

Non-members - If you created an online profile when you made your original booking, you can add or remove nights from an existing booking using the new system. Simply log in to ‘My profile’ as normal and click on ‘My UK site bookings’ to view and amend your booking(s) as necessary. Nights can be added or removed on a booking with no deposit requirement or change to booking terms and conditions.

Can I add/remove guests on an existing booking?

Members - Initially when the new system goes live you wont be able to add or remove guests from an existing booking online, however you can do this on arrival at the campsite. In the future, on existing bookings you will be able to amend guests on your booking(s) as necessary using the new system, with no deposit requirement or change to booking terms and conditions.

Non-members - Initially when the new system goes live you wont be able to add or remove guests from an existing booking online, however you can do this on arrival at the campsite. In the future, on exiting bookings (if you created an online profile when you made your original booking), you will be able to amend guests on your booking(s) as necessary using the new system, with no deposit requirement or change to booking terms and conditions.

Can I amend elements of an existing booking e.g. guests names or type of outfit?

Yes. You can amend guest names, outfit, registration details etc on an existing booking with no deposit requirement or change to booking terms and conditions.

What pitch surface type will my current booking be allocated in the new system?

When existing bookings for our standard pitch type are moved over to the new system, they will be allocated to hardstanding or grass pitches with or without awning space as per your original booking. As hardstanding pitches are the most preferable pitch type, those with the longest length of stay will be allocated these first.

After this has been done, if you wish to change your pitch surface type you can do so online using the new system (subject to availability).

What happens if I need to cancel an existing booking?

You can cancel an existing booking in the usual way, by logging into your membership and viewing your UK Club campsite bookings.