We want you to have the best possible experience when you're planning, booking and staying at any of our campsites, which is why we have introduced a new booking experience.
We are not refunding any paid amounts for any members who do not turn up. If you cannot take up your pitch, we ask that you amend or cancel to help ensure there is availability for a fellow member to enjoy rather than let it go empty.
In the first instance members should claim through their travel insurance. Of course, as a membership organisation we will sensitively manage cancellations due to exceptional circumstances.
The purpose of deposits is to reduce down the volume of speculative bookings which then went on to be cancelled (prior to deposits over one million nights per year were cancelled by members). If deposits were to be transferrable, speculative bookings would not reduce.
E-Gift vouchers cannot currently be redeemed against booking deposit payments. Deposits need to be paid for using a debit or credit card.
Improved availabilityWe’ve introduced a new deposit system to reduce speculative bookings, create more availability and give you more choice. Find out more about why we've introduced deposits
Fast check-in optionYou can now pay for your stay prior to arrival, enabling you to set up on your pitch more quickly and start enjoying your holiday sooner.
Improved pitch choiceFor greater choice and peace of mind, you can now choose between a grass and hardstanding pitch at the time of booking.
New interactive mapA new interactive map enables you to browse, find and compare multiple campsites in your preferred areas across both the UK and Europe.
Multiple campsite bookingsYou can now book multiple stays at once, so you can build and book a complete holiday itinerary all at the same time.
If you cancel one night or more of your stay (i.e. make an amendment) within 21 days of arrival, you’ll lose the deposit value for those nights cancelled from your original booking (this is prorated using the value that each cancelled night represents of the total price of that stay - for example, if you cancel the first night of a two night stay and the first night represents 40% of the total price of the stay, then you will lose 40% of the deposit paid).
If you amend your stay by ‘shifting the dates’ within 21 days of arrival, you will lose the deposit value for each night cancelled from your original booking, and you may be required to pay a new deposit for each new night added.
We have recently made some updates to the new Club App. Please ensure you have the latest version installed by clicking 'Update' in the App Store or on Google play. Alternatively, please delete the App from your device and install it again from the App stores.
If your mobile signal is weak then the App may be a little slow. In this case please use our website www.camc.com on your mobile device and log in to make a booking from there. We are working to improve the speed so thanks for your patience.
If you are struggling to pay via the App then this is typically due to recent changes regarding how your bank verifies digital payments ('3D Security'). If this is the case, first try booking via your WiFi; secondly try a different payment card (we accept Visa and Mastercard, not Amex); thirdly place your booking via our website www.camc.com
In order to provide the appropriate price for each stay we ask to capture the date of birth for each guest (as ask this as we enable members to book a year ahead, and to book multiple sites as part of a tour within the same basket booking). To select the date of birth, please use the drop down options, or if adding a guest simply press the year at the top of the date selection panel, and then select month and day. We are reviewing this process in order to simplify it for members and we are not using this data for other reasons than to provide you accurate pricing.
To see availability for a specific campsite - enter the name in the 'search by' bar or press on the 'price icon' on the map. Click through to the 'Check Availability' button. Where you see the 'Party Details' simply scroll down until you see the 'pitch type availability calendar'. The calendar indicates where a night is available by showing a price; if there are not many pitches remaining we display 'Low'; if the date is blank then that pitch type is full on that day. NOTE: if you cannot find availability for the days you wish to stay with us, simply select a different pitch type and view the calendar again - it's likely that other pitch types will have availability.
To see availability for a larger area (e.g Wales) type the location into the 'search by' bar and enter dates in the Arrive and Depart sections, press search and review the list of campsites which you can sort alphabetically, by price or by rating. Also press 'EXPLORE MAP' to see where all sites are located. The map includes a 'price icon' to show where there is availability.
(Please note that in the future we will reintroduce the previous 'Late Availability' calendar which was in the form of a list, filterable by region and location)