You can contact The Caravan Club by telephone, post, email or in person.
If you are a member of The Caravan Club, please ensure that you quote your name and membership number in all correspondence.
Why not try our Ask a question service before contacting us ? You may find the answer is already on the website.
Telephone
Membership - To Join
If you'd like to become a member of The Caravan Club you can join online or by calling 0800 328 6635 - please do not dial this number with an 01342 code as you will not reach The Club.
For direct phone numbers for specific services, please visit the relevant area of the website.
General Enquiries (switchboard)
01342 326 944
Please call between 09:00 and 17:30, Monday-Friday.
E-mail
E-mail the Club using the following addresses depending on your enquiry:-
Please ensure you include your membership number with all enquiries. Failure to provide your membership number will delay the response you get from The Club.
Membership
All e-mail enquiries relating to membership.
- Changes of address
- Replacement cards
- Subscription
memberenquiries@caravanclub.co.uk
Website
All e-mail enquiries relating to the website
- Changes of email address
- Change of password
- Web access problems
- Complaints or Compliments about the website
webcontactteam@caravanclub.co.uk
UK Sites - member only queries
All e-mails relating to booking a UK Site
- General Site enquiries
- Make, Amend and Cancel bookings
- Complaints or Compliments about UK Sites
If you have a tent booking you must contact the site directly. We cannot respond to any queries of this nature if sent to this mailbox
UKSitesBookingService@caravanclub.co.uk
Overseas travel services - member only queries
All e-mail enquiries relating to travelling abroad
- Ferry information
- Foreign Sites featured in Travel Services Brochure only (not Caravan Europe)
- Travelling abroad information
- Holiday insurance (Red Pennant)
- Camping cheque/ACSI cards/Les Castel cards/ Camping carnets
overseastravel@caravanclub.co.uk
Insurance
All e-mail enquires relating to insurance products except travel.
- Enquiries for quotations for renewals
- Enquiries for quotations for new quotes
- Caravan/trailer tent insurance
- Motor caravan insurance
- Car insurance
- Home insurance
- Pet insurance
- Mayday cover
insurance@caravanclub.co.uk
All other enquiries can be sent to:-
enquiries@caravanclub.co.uk
Please note if you wish to make a tent booking you must contact the site directly. We cannot respond to any queries of this nature if sent to this mailbox.
Post / In person
The Caravan Club
East Grinstead House
East Grinstead
West Sussex
RH19 1UA
Fax: 01342 410 258
You can now Ask us a question