The Club has a set of rules that must be adhered to by all members while using a Club Site. The rules are split into 17 key sections, all of which can be read below.
1) General
2) Admittance to the Site
3) Management
4) Behaviour on Site
5) Use of the Caravan/Motor Caravan or Trailer Tent
6) Awnings and Tents
7) The Pitch
8) Sanitation
9) Waste Water
10) Disposal of Rubbish
11) Fire Precautions
12) Barbecues
13) Dogs and Other Pets
14) Noise
15) Speed Limit – Vehicles and Bicycles
16) Advance Booking of Pitches
17) Vacation of Pitches
a) These rules apply to all sites operated by The Caravan Club. They are supplementary to the undertakings agreed by all members to observe the Caravan Code and Country Code. They establish a framework to allow all visitors to enjoy their stay, encouraging consideration for others.
b) These rules apply except in so far as they may be altered or added to by local rules.
c) These rules apply to all site users and visitors.
d) The use of the word ‘outfit’ includes all mobile and other equipment brought onto the site.
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a) The Warden has the right to refuse entry to site where in the Warden’s opinion a breach of health and safety site rules and/or Club byelaws may occur.
b) On arrival pitches may be chosen from those available. However outfit size or weight may require specific pitch allocation. The Warden may refuse entry if outfits are deemed oversize or overweight for the pitches available.
c) ‘Members Only’ sites are for caravans, motor caravans and trailer tents being used by a member of The Club. Members should produce their current membership card on arrival. The Warden may ask for further proof of identification.
d) Outfits bearing advertising matter, other than normal manufacturers’ transfers or plates are not allowed on Club Sites.
e) On arrival, contact should be made with the Duty Warden and pitch fees paid in full.
f) Any visitors to site, for whatever reason, should report their arrival to the Duty Warden.
g) Outfits will only be allowed on site if a current and valid road fund licence is displayed and all insurance requirements are met.
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a) Authority for the running of the site is vested in the Warden or, in his absence, the Assistant Warden who acts on behalf of The Club.
b) Use of a site is conditional upon compliance with all rules, notices and instructions of the Warden. All members, non members, their children and guests must conduct themselves at all times with due regard to the health and safety of themselves and others.
c) Any person in breach of these rules will be asked to leave the site by the Warden and their membership may be suspended as a consequence.
d) If a member or non-member is asked to leave the site any refund due may only be paid by head office and an application must be made in writing to the Head of Membership Services at the Club Offices, East Grinstead.
e) The Club is responsible for the safety of electrical points only up to the socket outlets. Persons using the electrical point are responsible for their connector cable, plugs and all equipment connected thereto which must comply with all current British Standards and Regulations.
f) Any cause for complaint must in the first instance be addressed with the Site Warden. If the complaint cannot be resolved on site the complaint should be addressed to the Head of Sites Operations at Club Offices, East Grinstead.
g) Compliance with Club Site Rules is a condition of membership for members and a condition of site usage for both members and non-members. Instances of non-compliance may be reported to the Head of Membership Services and consequential action may include the termination of membership and prohibition of the use of Club Sites and other services.
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a) Site users are expected to conduct themselves in a manner which upholds the good name of The Club and which respects the comfort and convenience of other site users.
b) It is the responsibility of parents and guardians to ensure children are supervised whilst on site.
c) Use of the facilities such as play areas are the responsibility of the user.
d) No Ball games are permitted within the vicinity of outfits: areas of play are indicated on site where available.
e) The verbal or physical abuse of Club staff and/or other site users will result in the offender being asked to leave the site.
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a) The maximum permitted continuous stay on site is 21 nights, unless otherwise stated in the Directory.
b) No caravans, motor caravans or trailer tents may be used by more than a reasonable number of persons. The Warden shall be the judge or what is a reasonable number.
c) The caravan, motor caravan or trailer tent and pitch are to be used only by the person bringing the outfit onto the site and those accompanying that person, unless permission to do otherwise is obtained from the Warden.
d) The caravan/motor caravan or trailer tent cannot be reassigned, other than to a joint or family member.
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a) On sites not advertised as accepting tent campers a site user may erect a lean-to or awning provided it forms part of the outfit and can readily be dismantled and transported with the outfit. Toilet tents/cooking tents designed as such are also permitted. Other tents may be erected provided that they are intended only as additional sleeping accommodation within the bounds of the pitch.
b) To minimise damage to grass, site users are asked to lift all groundsheets and/or side flaps of awnings, tents or annexes at frequent intervals or as required by the Warden.
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a) Where numbered pitch markers are provided on site, please check with the Site Warden as to the position of the outfit in relation to the marker peg. Normally and at the discretion of the Warden outfits may be positioned on the pitch in any way, provided that there is not less than 6 metres (20 feet) spacing between facing walls of adjacent caravans, motor caravans or trailer tents and that there shall be left a minimum clear space of 3 metres (10 feet) between adjoining outfits in any direction, in order to restrict the spread of fire.
b) Pitches should be left clean and tidy on departure.
c) Except where seasonal pitches or winter storage are expressly allowed, no caravan may be left unoccupied for more than 48 hours without the agreement of the Warden.
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a) The contents of chemical closets must be disposed of by emptying at the disposal points provided.
b) To avoid possible damage to sewage treatment systems on sites only bio-degradable chemical fluids should be used that do not affect the natural bacterial balance within the system. If unsure, please seek the Warden’s advice.
c) Disposable nappies and similar bulky items must not be emptied into chemical closet emptying points but must be wrapped in a bag and placed in the bin provided.
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a) A suitable receptacle, which should not be allowed to overflow, must be used for the collection of waste water and emptied at the disposal points provided.
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a) All waste paper and other solid refuse should be deposited in the receptacles provided for the purpose.
b) Rubbish should be recycled wherever possible. If recycling facilities are unavailable on site the Warden will be able to advise on the nearest recycling centre.
c) Users of medical equipment, including hypodermic needles are responsible for providing their own safe means of disposal.
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a) Everyone on the site should acquaint themselves with the safety precautions against fire and the whereabouts of the fire points.
b) Fires must not be lit on the site.
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a) Where barbecues are permitted users should endeavour to minimise smoke and fumes and any annoyance to neighbours.
b) All barbecues must be raised sufficiently off the ground to minimise the risk of fire and to avoid damage to grass areas.
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a) Owners of pets are responsible for the behaviour of their animals. They must ensure that pets are on leads and under control at all times or tethers of sufficient strength not exceeding 3 metres (10 feet) in length.
b) Owners must ensure that their pets do not foul the site and that any faeces are removed.
c) No animals are allowed in the toilet blocks or vegetable preparation areas, other than guide/assistance dogs.
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a) Musical instruments, radios and televisions etc. should not be used to the inconvenience of other people on the site. Generators should not be used between the hours of 6pm and 9am and at other times should be used with due consideration for other site users.
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a) Normal highway rules apply on sites. Only a person in possession of a full current driving licence and motor insurance may drive a motor vehicle on the site.
b) Motor vehicles and bicycles on site should, at all times, be used with due regard to the safety and convenience of others and their speed should not exceed walking pace (i.e. dead slow).
c) All one-way system signs should be observed.
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a) Specific pitches cannot be reserved.
b) Where a booking is not taken up by 8pm on the day of arrival, the booking will be considered cancelled unless a later arrival time has been agreed with the Warden.
c) The Warden should be notified of the cancellation of booked pitches no longer required no later than 24 hours prior to arrival.
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a) Pitches should normally be vacated by 12 noon.
b) In some circumstances it may be possible to remain later on site, not necessarily on a pitch, by prior arrangement with the Warden.
c) In normal circumstances any refund of site fees will only be paid at the time of departure from site.
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