The Caravan Club Limited, company number 646027, the registered
office and correspondence address is East Grinstead House, London
Road, East Grinstead, West Sussex, RH19 1UA, United Kingdom. The
security of your personal information is important to us, and we
understand is important to you as well you.
collect from you and how it will be used.
use outlined in the Community Guidelines please do not use this
What personal information do we collect and how do we use
The Data Protection Act 1998 ('the 1998 Act') places
restrictions on the processing of personal data by a data
controller. The terms processing, personal data, sensitive personal
data and data controller are defined in the 1998 Act.
We collect personal information from you when you communicate
with us by any media. We may also collect personal data which
relates to you from third parties.
Depending on your relationship with The Caravan Club ('The
Club'), we shall process your personal data for the following
- to administer your membership
- to administer your enquiries about The Club and purchases of
Club (and third party) products and services
- to transfer to third parties who provide services to The Club
- to provide information to you about The Club and membership
benefits provided by The Club and third parties
- to send electronic marketing communications with your explicit
- to enable you to log in to member only areas of the
- to enable you to transact within member only areas of the
website, such as make site bookings or complete enquiry forms.
- to enable you as a member or non member to use the Community
- to carry out research
- to guide and support the general objectives of The Club
- statutory and regulatory compliance
The Club is only permitted to process your personal data if a
condition set out in the 1998 Act applies allowing such processing.
If no condition applies, we can only undertake processing with your
consent. In many cases we are obliged by law to process your
personal data for a specified number of years (e.g. if you purchase
goods and/or services from us); therefore, if you withdraw any
consent from us to process your personal data, it will only apply
to processing we undertake for direct marketing purposes. You can
withdraw your consent to receiving direct marketing communication
by contacting The Club at any time - please see Contact Us
Any personal information you give to us will be treated in the
strictest confidence, and we will not pass on any personal
information to third parties without your consent.
The Club may continue to process your personal data after you
have ceased to be a member of The Club, or after we have sent any
information requested by you.
We also use software to analyse how people interact with our
website and optimise it accordingly. Any information
collected in this manner is automatically anonymised.
Sensitive personal information
Certain personal information is categorised by the 1998 Act as
'sensitive personal data'. In some circumstances, we provide you
with the opportunity to inform us of your sensitive personal data
e.g. whether or not you are registered as disabled. You may also
wish to inform us about your sensitive personal data to ensure that
we can provide you with the most appropriate service. By providing
us with this data you are consenting to our processing it for the
purposes for which it was given e.g. the allocation of an
appropriate pitch at the National Rally.
Please note that if you fail to inform us of any sensitive
personal data which may be relevant to your circumstances, this may
mean that we cannot provide you with the most appropriate
Cookies are files created by websites you've visited that store
browsing information, such as your site preferences or profile
information. There are two types of cookies used by this website:
first-party cookies, which are set by The Caravan Club and
third-party cookies, which come from services provided by another
supplier on our behalf. These allow our system to recognise your
computer, making our website easier for you to use and saving you
time, for instance, by retaining your contact information.
Cookies are not dangerous nor viruses. They are small pieces of
text, not computer programs, and cannot do any damage to your PC or
Caravan Club website' page.
Please be aware that restricting cookies may impact on the
functionality of The Caravan Club website.
The Club will continue to review ICO guidance, following changes
ensure this website is compliant.
Sharing your information
If you do not wish us to share your personal data with any third
party for marketing purposes, please write to Membership Services
at The Club's address below, call 01342 318813, or email us.
From time to time we ask our members to complete research
surveys so we can improve the service given to them. Your response
to such surveys is voluntary and confidential and will be used only
for internal planning and development purposes.
Access to your personal information
You can find out what personal information we hold on you by
sending a written request to:
The Compliance Officer
The Caravan Club
East Grinstead House
You will receive a reply as soon as practicable provided that we
do not require proof of your identity. In accordance with the Data
Protection Act, we reserve the right to charge you an
administration fee of £10, payable by a postal order or a personal
cheque made payable to The Caravan Club Limited, and sent by first
class post to the above address, in relation to each request that
If we request payment of the administration fee then we will not
reply until after we have received your postal order or your cheque
has cleared. If any personal information held by The Caravan Club
is inaccurate or you wish to make any changes to personal
information previously submitted to us, please write to our
Compliance Officer at the above address clearly explaining what
amendments you wish to be made.
From time to time we may add new features to the website and
enhance the level of service that we offer to you. This may lead to
changes in how we collect and/or use your personal information. Any
such changes will be notified to you either at the point any new
personal information is collected or by us updating this privacy
policy. Your subsequent use of this website or submission of
personal information to us will be deemed to signify your
acceptance to the changes.
Security and confidentiality
Any personal information you send to us will be treated in the
Where you are required to submit sensitive information to us,
e.g. banking details, we use encryption technology to minimise the
risk of unauthorised access to and improper use of your personal
information. However, please be aware that despite the security
measures we have in place no computer system is completely secure
and there is always some degree of risk whenever personal
information is transferred.
We will not disclose your personal information to any Government
agencies or authorities except if required to do so by law.
Links to other websites
The Caravan Club website provides links to other websites that
offer products, services and materials we think will be of interest
to you. Some of these websites are operated in conjunction with
other companies/organisations and some are operated solely by
independent companies/organisations. In particular, although The
Caravan Club administers and governs the Regional and Centre
caravanning groups organised by its members it does not own or
control the websites operated by these groups in any way. No
should check what data protection measures they have in place
before submitting any personal information to them.
The content our community users contribute, in discussion forums
or reviews for example, is moderated during business hours. When
users post links that are considered 'spam' we will remove these
links as quickly as we can.
You have the right under the 1998 Act to request that we do not
process your personal data for the purposes of direct marketing. If
you would prefer that we cease to send you direct marketing
information please write to Membership Services at The Club's
address below or call 01342 318 813.
Please note that if you make such a request, you will continue
to receive communications relating to the administration of your
membership and any services purchased.
Monitoring of telephone calls and emails
Your telephone calls and emails to us may be recorded and
monitored for quality control purposes.
feel free to contact us by letter at the following address:
The Compliance Officer
The Caravan Club
East Grinstead House
Last updated 27 January 2012