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Site help

This section provides help for visitors to The Caravan Club website. It explains how best to use the services on the site, provides help for visitors with impairments and, with its Ask a question service, provides rapid answers to any questions that you might have.

Manage your details

Manage your Caravan Club membership online

Update online

Register then log in to update your personal details, including changing your email address

Ask a question

Intelligent help

Got a general question for The Club? See if our online service can help; ask a question or browse a topic

Contact The Club

Still stuck?

If you can't find help online using Ask a Question, then contact us by email, post or telephone

Accessibility

  • About accessibility

    The site is designed to comply with the World Wide Web Consortium's (W3C) Level A guidelines for accessibility.

  • Text colour and size

    How to change both colour and size of fonts within the site.

  • Keyboard navigation

    Find out how to navigate the site using the arrow and tab keys.

  • Speech enabled

    We have enabled our site to work with Browsealoud speech enabling software to assist those who may find it hard to read.

  • PDF accessibility

    How to to download Adobe Acrobat Reader, and how to use it.

  • Browser compatibility

    A list of compatible browser releases and the platforms that they can be used with.

Emails from The Club

  • Emails we send

    The Caravan Club could send you a variety of emails. Find out what types of email you might get from us and take a look at some examples.

  • How to ensure you get our emails

    With so many emails bound for your inbox, it's easy for some not to make it. Find out how you can make sure your Club emails arrive.

  • Control what emails you receive

    The Club sends a variety of emails and you can control the type of messages you receive.

Search tips

Technical help

  • Printing
  • Find out about ‘printer-friendly’ options, and tips for printing pages.

  • Download documents
  • Downloadable documents on The Caravan Club website are in a variety of formats, including PDF, Word and Excel.

  • Help viewing external links
  • In order to view external files, you may need to download some software.

  • Viewing 360º photos
  • Many of our sites can now be viewed using 360º technology. To view this photography you may need to download some Java software.

Help viewing documents