Why do we need 'rules'?
We want people to enjoy their holidays as much as possible. Our
'Club Site Rules' are there to make everyone's life a little more
relaxing and encourage site users and visitors to show
consideration for others. We're sure you'll agree most of these are
As you know, The Caravan Code, The Countryside Code and Club
Site Rules are things you've already agreed to follow as a member.
There may be others that are specific to certain sites. These may
alter or supplement the ones here, but you'll find out about them
when you visit the site. Throughout we refer to the term 'outfit'-
a term which is generally used to refer to a towing vehicle plus
any trailer (including a caravan) or a motorhome.
- Behaviour on site
- Using your
- Using awnings or tents
- Waste water
and other pets
- Site roads
- Booking your pitch in
- Leaving your pitch
Entering the site
a. Arrival time on site is normally after either 12:00 or 13:00
and before 20:00. Please check individual sites for exact
b. The Site Staff have the right to refuse entry to the site
where in the Site Staff's opinion a breach of health and safety,
site rules and/or Club bye-laws may occur.
c. Once you arrive on site, you can take your pick of the
available pitches. If you have a large or very heavy outfit, you
may need to be allocated a specific pitch. Please refer to
individual sites for maximum length of outfit. Please check with
the site before you arrive that there's a suitable pitch available
for large or heavy outfits. If there isn't, you will not be able to
stay on site. There may also be times when we have to allocate your
pitch due to site layout or ground conditions.
d. Please have your membership card handy when you arrive on
site. The Site Staff may ask you for some further identification as
e. When you arrive at the site, please see the Site Staff and
pay your pitch fees for your stay.
f. Any visitors to the site will need to see the Site Staff on
arrival to ensure their stay is safe and enjoyable. The Site Staff
may allow visitors' cars to be parked within the pitch they're
visiting. If they stay overnight a fee will be charged.
a. If you need help, advice or have any difficulties please ask
the Site Staff. They are responsible for the smooth running of the
site and for making your stay as pleasant as possible.
b. So everyone can enjoy holidaying on site, please follow the
Site Staff's requests and all notices and instructions. Your health
and safety is important, so please take care of yourself and others
on the site.
c. If anyone on site disregards these rules and disrupts the
enjoyment of others, please be aware that the Site Staff may ask
them to leave the site.
d. Compliance with our Club Site Rules is a condition of
membership and a condition of site usage for members and
non-members. Those not complying may be reported to the Head of
Membership Services. Their membership and access to any of The Club
sites and services may be suspended. This could lead to termination
of membership. If this happens, refunds of site fees may only be
paid by Head Office. Applications for refunds should be addressed
to the Head of Membership Services at East Grinstead House.
e. For everyone's safety, please make sure your electrical
equipment complies with all the current British Standards and
Regulations. We're responsible for the safety of electrical points
up to socket outlets, so cables, plugs and all equipment connected
to them are your responsibility.
f. In the unfortunate case of a complaint, please see the Site
Staff first as it is important that they are given the opportunity
to resolve a difficulty whilst you are on site. If the problem
can't be resolved, please write to the Head of Sites Operations at
Behaviour on site
a. Please make sure you, and anyone staying with you, respect
the comfort and convenience of other site users. When you're on
site please don't behave in a way that discredits The Club.
b. If you have children with you on the site, you are
responsible for their supervision.
c. No one wants their outfit damaged, so ball games are not
allowed near the pitches. Please ask the Site Staff if there is
anywhere suitable to play ball games.
d. Verbal or physical abuse on site won't be tolerated. This
will result in you being asked to leave the site and your
membership may be suspended.
a. The maximum time you're allowed to stay on site is 21
b. Where numbered pitch markers are used, please check with the
Site Staff where your outfit should go in relation to the marker.
If pitch markers are not used please check with the Site Staff how
you should pitch your outfit.
c. To avoid the spread of fire, there must be at least 6 metres
spacing between facing walls of adjacent caravans, motorhomes or
trailer tents and a minimum clear space of 3 metres between
adjoining outfits in any direction.
d. To show consideration for others, please leave your pitch
clean and tidy on departure.
e. Please ask permission from the Site Staff if you need to
leave your outfit unoccupied for more than 48 hours, unless you're
using designated seasonal pitches.
f. Your outfit and pitch can be transferred, but only to a
member. Please advise the Site Staff prior to a pitch transfer
g. If you have a motorhome and you're leaving the site for a
while, save your pitch by marking it as occupied.
5 Using awnings or tents
a. You can erect an awning on most pitches, but please make sure
you can take it down easily and transport it with your outfit. You
may also put up a tent for extra sleeping accommodation, or a
specially designed toilet or cooking tent, provided the main outfit
is occupied, but please keep them within your pitch area.
b. Please protect the pitch grass by lifting your groundsheets
and side flaps of awnings, tents or annexes at frequent intervals
or as required to by Site Staff.
a. You may only empty the contents of chemical closets at the
disposal points provided.
b. Please wrap disposable nappies and similar bulky items in a
bag and place them in the bin provided. Please don't put them in
the toilets or chemical closet emptying points.
7 Waste water
a. Please collect your waste water in a suitable container and
empty it at the disposal point provided. Please don't allow it to
a. Please recycle as much of your rubbish as you can.
b. If you need to use medical equipment such as hypodermic
needles, you must provide your own safe means of disposal.
a. As soon as you can after you've arrived, get to know the
site's fire safety precautions and locations of fire points.
b. You must not light fires on the site.
a. If barbecues are permitted on site, please make sure you keep
smoke and fumes under control so you don't annoy your
b. Your barbecue must be raised off the ground enough to reduce
fire risk and avoid grass damage.
Dogs and other pets
a. You are responsible for your pet's behaviour. You must make
sure your pet is under control at all times; dogs must be kept on a
secure lead no more than 3 metres long.
b. We know accidents can't always be avoided, but in the event
of fouling on your pitch please clean up quickly and use the dog
bins provided. Please also follow this practice elsewhere on the
site and when using the dog walks.
c. Only guide or assistance dogs are allowed into any of the
facilities on site.
a. Please think of others and keep musical instruments, radios,
televisions and so on, at a considerate noise level. Generators
should also be used with consideration for others, so please don't
operate them between 18:00 and 09:00.
13 Site roads
a. Normal highway rules apply on sites. Please follow the
principles of road safety. You must have a full current driving
licence and insurance for the vehicle driven. Cars and motorhomes
must have a valid road fund licence.
b. Bicycles, skateboards, scooters and roller skates are allowed
on sites although, of course, consideration should be shown to
other visitors. Speeds should not exceed a fast walking pace (5mph)
and one-way systems should be followed at all times. Please give
way to pedestrians, and remember that other members' pitches are
strictly 'no-go' areas. No cycling or skating is permitted on site
between the hours of dusk and dawn, as determined by the Site
Staff. Please observe any no cycling signs on site, such as around
toilet blocks, and ensure that children are supervised at all
times. Remember that the principles of road safety should be
observed and special care should be taken when cycling onto and off
roadways. Please ask the Site Staff about designated cycle routes
14 Booking your pitch in
a. We are not able to reserve specific pitches.
b. If you're going to arrive after 20:00 on the day you've
booked in, please arrange a later arrival time with the Site Staff
in advance, otherwise your booking may be cancelled.
c. We ask that visitors unable to take up their site bookings
give as much notice as possible when cancelling or amending so that
others can take advantage of the pitch. The minimum notice required
for any cancellation is 72 hours from midday on your arrival date.
Visitors who cancel inside 72 hours, or fail to arrive at a booked
pitch on more than one occasion between 01 January - 31 December
will be contacted by The Club. Persistent late notice cancellations
may result in a 14-day membership suspension and the cancellation
of any forward bookings.
Leaving your pitch
a. Pitches should normally be vacated by 12:00.
b. If you'd like to remain later on site, not necessarily on
your pitch, have a word with the Site Staff. Be aware that charges
c. We understand that members and non members sometimes wish to
leave site earlier than originally planned. However, we do ask that
in these instances a minimum of 72 hours' notice is provided to the
Site Staff of your intention to leave site early. This enables us
to make the pitch available to other visitors. Failure to do so
will incur a charge of one site night. 72 hours will be calculated
from 12:00 on the day of notification.
Please remember to check cancellation and refund policies with
Affiliated Sites at the time of booking as these may vary from
Club-owned and Managed Sites.