Resolving cached pages

This page will help you to resolve cached page problems on your computer, a possible cause of problems when viewing our website.

A cached page is an old web page that your computer has saved in its memory which enables the website to load more quickly on your computer. Sometimes, when you are on the internet, the computer will recognise that it already has a copy of the page you are trying to look at and so it will show you the saved one rather than the current one. This is why something doesn't work or looks incorrect or just doesn't work at all.

To resolve this you can follow the steps outlined below. Just click on the relevant combination of browser and platform:

The three options above cover the most used platform / browsers combinations that are used by Caravan Club website users. For assistance on any combination that are not shown, please refer to your browser help function.

Windows with internet explorer

  1. Click on 'Tools' at the top of your browser window then click on 'Internet Options'.
  2. Once the Internet Options window is open, make sure the 'General' tab is highlighted.
  3. In the middle of the window you will see the title 'Temporary Internet Files' with three buttons in that area - Delete Cookies, Delete Files and Settings.
  4. Click on 'Delete Cookies' - this will delete all stored cookies on your PC (this may take a few minutes). These are sometimes associated to old pages which is why they should be deleted.
  5. Now click on 'Delete Files' - this will delete all saved pages, pictures, videos etc that your PC has saved while you browse the internet (this may take a few minutes). This will remove the unwanted cached page.
  6. Click on 'Settings' to open the Settings window and highlight the 'Automatically' option underneath the title 'Check for newer versions of stored pages:'
  7. The problem should now be resolved. If not, let the Web contact team know and they will be able to offer you further assistance.

top

Windows with firefox

  1. Click on 'Tools' at the top of your browser window then click on 'Options'.
  2. Once the Options window is open, make sure the 'Privacy' tab is selected from the top of that window.
  3. When 'Privacy' is highlighted you will see a section called 'Private data'  at the bottom. In this section you will see a 'Clear now' button which you need to press.
  4. Once pressed you will be given a list of items that you can clear. Ensure that Cookies and Cache are highlighted and click 'Clear private data now' - this will delete all stored cookies and cached pages on your PC (this may take a few minutes). 
  5. The problem should now be resolved. If not, let the Web contact team know and they will be able to offer you further assistance.

top

Mac with Safari

  1. Click on 'Safari' at the top of the browser window.
  2. A list will drop down, and one of the options will be 'Empty cache'.
  3. Click on 'Empty cache' - this will delete all saved pages, pictures, videos etc that your PC has saved while you browse the internet (this may take a few minutes). This will remove the unwanted cached page.
  4. If you wish to delete cookies, repeat step one and then select the 'Preferences' option.
  5. From the security box select 'Bookmarks'.
  6. At the bottom of the window you will see a 'Show cookies' button which you need to press. This will show you a window containing all the cookies on your computer.
  7. You can now remove all previous Caravan Club cookies by highlighting them and clicking 'Remove' or, you can delete all cookies by clicking the 'Remove all' button.
  8. The problem should now be resolved. If not, let the Web contact team know and they will be able to offer you further assistance.

top