Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Check in times a disgrace and dangerous!

As mentioned in other reviews, the check in time inflexibility needs to be changed. We arrived on site, which was not even half full, at 12.54pm after a 6 hour drive. To be met at the entrance by a jobsworth warden who told us we had to drive through the campsite and back out and not return until 1pm. Not even allowed to sit and wait or use the late arrivals bays. Caravans parked up on the side of the narrow roads, trying to pass one another on said narrow roads to try and avoid a major accident. This was absolutely disgraceful and quite frankly, not needed. This is the 5 time we have stayed here and unless the wardens are changed, we will not be back! So unnecessarily stressful after a long drive. Such a shame as the campsite and the rest of the staff were lovely.

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GrandpaGraham replied on 10/08/2022 19:08

Posted on 10/08/2022 19:08

Why turn up before 1.00pm in the first place ? Surely on a 6 hour journey there would have been plenty of opportunities to pull over and kill time. The arrival time is stated as after 1.00 pm not exactly at 1.00 pm. If you have a pitch booked there always will be one available for you. I am, and am sure many others are, all in favour of site wardens enforcing the arrival time. Reading other reviews regarding arrival times it seems that those who break the rules simply want to blame site staff for upholding the rules rather than accepting their wrong doing themselves

ianbfc replied on 11/08/2022 12:47

Posted on 10/08/2022 19:08 by GrandpaGraham

Why turn up before 1.00pm in the first place ? Surely on a 6 hour journey there would have been plenty of opportunities to pull over and kill time. The arrival time is stated as after 1.00 pm not exactly at 1.00 pm. If you have a pitch booked there always will be one available for you. I am, and am sure many others are, all in favour of site wardens enforcing the arrival time. Reading other reviews regarding arrival times it seems that those who break the rules simply want to blame site staff for upholding the rules rather than accepting their wrong doing themselves

Posted on 11/08/2022 12:47

To be turned away at 12.56 is a joke and as I have said in numerous reviews the arrival times need a rethink.the whole booking process is outdated.you should be able to book your pitch when you book. I don't think grandpa Graham hasn't been to hillhead and doesn't no the issues with this site.the only good thing about the site is the location. The facilities are outdated some pitches are still sloping and difficult to get on and off the toilet blocks are in need of a total revamp