Health and Safety Policy

1.0 Statement of Intent

Effective health and safety management is good for everyone at the Caravan and Motorhome Club¹ and our subsidiaries², for our members, our guests and their families, our employees and the people we work with.

The Executive Committee, Chief Executive Officer and staff Directors recognise the importance of providing and maintaining a safe and healthy work place and the wider environment in which we can all enjoy caravanning, camping and motorhoming and the great outdoors. It is our intention to meet our obligations under the Health and Safety at Work Act 1974 with our focus firmly on reducing risks and protecting people.

To achieve this, part of my role is to encourage a culture at the Club where health and safety is seen as essential, because it manages those risks to which our people might be exposed to. I believe that to do this, health and safety has to be regarded as a core management function, with the proper planning and resources in place, if we are to protect people effectively. I want all Managers, staff and volunteers to use proportionate risk management as an essential tool in decision making and to recognise its benefits in protecting our people, our reputation and our future.

The Health and Safety Policy describes how the Club manages its risks and explains:

1. The intentions of the Executive Committee, CEO (Chief Executive Officer) and the staff Directors;

2. The key roles and responsibilities of people across the Club;

3. The arrangements by which management will discharge those responsibilities.

I would like to ask you all for your support in maintaining the Club’s good record by playing your part in keeping this a safe and healthy environment for everyone.

David Turner
Chair
Date 31 March 2026

¹Caravan and Motorhome Club is a trading name of The Caravan Club Ltd whose registered office is East Grinstead House, East Grinstead, West Sussex RH19 1UA and is registered in England No 646027

²Alan Rogers Travel Ltd whose registered office is East Grinstead House, East Grinstead, West Sussex RH19 1UA and is registered in England No 03676532 and Alan Rogers Travel Group Limited whose registered office is East Grinstead House, East Grinstead, West Sussex RH19 1UA and is registered in England No 04255657

2.0 Purpose

To formally declare our commitment to a safe workplace, outlining responsibilities, objectives and basic arrangements for managing risks, preventing accidents and complying with the law, ultimately protecting everyone (workers, visitors, public) from harm.

3.0 Scope

The Caravan Club Ltd trading as Caravan and Motorhome Club and our subsidiaries.

4.0 Organisation for Health and Safety Management 

5.0 Roles and Responsibilities

5.1 Executive Committee: Holds ultimate legal responsibility for the health and safety of workers (employees and volunteers), members and the public. They set the "tone from the top," appoint a Health and Safety Champion and oversee performance via regular monitoring and reporting. The Executive Committee approves the H&S Policy.

5.2 CEO & Staff Directors: Responsible for leadership and strategic risk management. They influence the Health & Safety management plan with the Club's competent persons, allocate resources, as well as ensuring written H&S arrangements are reviewed and communicated.

5.3 Delegated Committees: Accountable for managing risks arising from their specific decisions and must seek competent advice.

5.4 Senior Managers (Senior Leadership Team): Responsible for operational risk management in their scope of operation and specifically monitor their H&S arrangements, allocate necessary resources and consult with the Health Safety & Environment Office (HS&E) when needed.

5.5 Line Managers: Responsible for day-to-day safety within their teams. They must ensure risks are assessed, H&S procedures and guidance implemented, lead by example and integrate safety into all business decisions and obtain advice from HS&E when needed.

5.6 All Workers (Employees & Volunteers): 

• Work safely and co-operate with supervisors, managers and colleagues on health and safety matters.
• Follow H&S procedures, guidance and training  - reckless behaviour regarding safety may lead to disciplinary action.
• Report accidents, incidents and near misses. 
• Take reasonable care of their own health and safety and of other persons, who may be affected by their acts or omissions at work.

6.0  Consultation, Communication & Training

6.1 H&S Forum: Chaired by a Staff Director, it meets at least four times a year to consider new risks, monitors progress, reviews legislative changes and reviews and approves H&S documents; the Clubs H&S Committee.  

6.2 Consultation and Engagement: Conducted primarily through the H&S Forum and working with line managers and their teams, with regular communication with Site Networks Operations Forum (SNOF) and Staff Council.

6.3 Training: The Club provides role-specific safety training, based on identified hazards and work tasks.

6.4 Communication: The Club engages workers via a range of communication methods across its activities from a dedicated H&S staff intranet site, to written guidance and regular newsletters and updates.  

7.0 Competent Persons 

7.1 HS&E Office: A team of H&S Professionals employed as the “competent person” to provide expert advice, develop written H&S arrangements, conduct audits, profile risks, investigate accidents and liaise with external specialists and utilise a Primary Authority Service, to ensure consistency across the UK regulatory framework.

8.0 Key Objectives & Commitments

8.1 Strategic Goals: To support a "Great Place to Work" and "Membership First" through our safety arrangements 

8.2 Legal Compliance: Full compliance with safety (assets and people) and environmental legislation (waste, water and pollution) and a commitment to compliant operations.

8.3 Safer Together: To promote and embed continuous improvement and a vibrant H&S culture through colleague collaboration, competence, consistency, communication and care, celebrating success.

8.4 Risk Assessment: A tiered approach where the HS&E provides national frameworks, which local managers then adapt to their specific sites, operations and work activities.

9.0 The Health and Safety Forum

9.1  The function of the Forum:  to assist the Executive Committee, CEO and staff Directors with their executive responsibility for the health and safety management of the Club. The Forum is chaired by the Director of Finance, Insurance and Management Services. Other standing members of the Forum include the Director of Sites and Accommodation, Director of People & Culture, Head of Sites Operations, the Principal Development Manager (Estates) and the Health, Safety & Environment Manager. Other persons may be invited to attend meetings of the Forum to address matters of particular interest, as they arise. The Forum may consult with the Sites Network Operations Forum and / or Staff Council on the impact of health and safety matters and will seek to take their views into account when making decisions.

9.2  Frequency of meetings: The Forum will meet at least four times per year

9.3 Key activities

• To consider new laws and standards on health and safety with regard to their impact on the Club and to make recommendations to the Executive Committee and the staff Directors, where action needs to be taken.
• Support the work of the HS&E  regarding the development and review of the Club’s health and safety management plan.
• To monitor the implementation of the health and safety management plan and review its success in reducing risks and protecting people.
• To consider reports from the HS&E on the Club’s performance, in regard to health and safety.
• When consultation is required about a change that could impact worker safety & health, engage with workers through SNOF and Staff Council.

10.0 Written Arrangements 

This policy does not set out our specific arrangements for managing health and safety risksand compliance. Our written arrangements by which management will discharge our responsibilities are set out in a suite of risk specific policies, procedures and guidance. 

11.0 Related documents / policies

The suite of written policies, procedures, guidance and safety systems for key risks, for example:

• Legionella Management
• Fire Safety
• Lone Working
• Driving at Work
• Working at Height
• Display Screen Equipment

12.0  Review

This policy is reviewed annually by the Health and Safety Forum and approved by the Executive Committee.

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