1. Information about us
The Caravan Club Limited, trading as the Caravan and Motorhome Club, is the owner and operator of www.camc.com (our website) and any applications and/or digital channels provided by us for the purpose of accessing our website, digital magazine or other services (our apps and digitalchannels) (together our digital services). We are a company limited by guarantee registered in England and Wales under company number 646027. Our registered company address is: The Caravan Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. Our VAT number is 239719331.
2. Contact us
A comprehensive list of contact telephone numbers and email addresses can be found on our website on our Contact us page.
Thank you for using our digital services.
3.2. Other applicable terms
3.3. Changes to our digital services
We may update our digital services from time to time, and may change the content at any time. However, please note that any of the content on our digital services may be out of date at any given time, and we are under no obligation to update it.
Although we take care to ensure accuracy, we do not guarantee that our digital services, or any content on them, will be free from errors or omissions.
3.4. Accessing our digital services
Due to the nature of digital services, we do not guarantee that our digital services, or any content on them, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our digital services without notice. We will not be liable to you if for any reason our digital services are unavailable at any time or for any period.
In most cases, if our digital services are temporarily unavailable, you may still be able to access our services by contacting us by telephone.
3.5. Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at the address set out in Section 2 of this policy.
3.6. Reliance on information
We endeavour at all times to ensure that the information on our digital services is complete, accurate and up to date. However, we make no representations, warranties or guarantees, whether express or implied, that the content on our digital services will be accurate, complete or up-to-date nor that it may be relied on for any particular purpose. The content on our digital services is provided for general information only, it is not intended to amount to advice on which you should rely.
Separate terms and conditions may apply to certain products, services and materials available through our digital services. If this is the case this will be brought to your attention in the relevant part of the website or app.
3.7. Limitation of our liability
To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our digital services or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a) use of, or inability to use, our digital services, or
b) use of or reliance on any content displayed on our digital services
If you are a business user, please note that in particular, we will not be liable for:
c) loss of profits, sales, business, or revenue
d) business interruption
e) loss of anticipated savings
f) loss of business opportunity, goodwill or reputation, or
g) any indirect or consequential loss or damage
We endeavour at all times to protect our services from malicious material and attack but we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our digital services or to your downloading of any content on them, or on any website or app linked to them.
We assume no responsibility for the content of websites or apps linked on our digital services. Such links should not be interpreted as endorsement by us of those linked websites or apps. We will not be liable for any loss or damage that may arise from your use of them.
3.8. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our digital services, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our digital services for commercial purposes without obtaining a licence to do so from us or our licensors.
You may print copies and download extracts of any page(s) from our digital services for your own personal, non-commercial use and you may draw the attention of others to content posted on our digital services.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3.9. Prohibited uses
You may use our digital services only for lawful purposes. You may not use our digital services:
a) in any way that breaches any applicable local, national or international law or regulation
b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
c) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
d) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
f) not to access without authority, interfere with, damage or disrupt:
i. any part of our digital services.
ii. any equipment or network on which our digital services are stored, any software used in the provision of our digital services, or any equipment or network or software owned or used by any third party in the provision of our digital services.
3.10. Viruses and other malware
We do not guarantee that our digital services will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platforms in order to access our digital services. You should use your own anti-virus protection and internet security software and ensure the software is kept up to date at all times.
You must not misuse our digital services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our digital services, the servers on which our digital services are stored or any server, computer or database connected to our digital services. You must not attack our digital services via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our digital services will cease immediately.
3.11. Linking to our digital services
You may post or create a link on another website or app to any of the pages on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our digital services in any website that is not owned by you unless such linking is permitted by the website owner.
Our digital services must not be framed on any other site or app.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our digital services other than that set out above, please contact us using the details provided in Section 2.
3.12. Third party links and resources in our digital services
Our digital services contain links to other sites, apps and resources provided by third parties that offer products, services and materials we think will be of interest to you. Please note that these links are provided for your information only and we have no control over the content of those sites, apps or resources.
3.13. Applicable law
Description of change
Major update to original policy
25 November 2015
Section 1 updated to include "digital channels" and clarify the meaning of digital services
21 January 2016
Policy updated to incorporate new trading name
21 February 2017
Policy updated to make adjustments re trading name
22 February 2017
3.15. Last update