Use of cookies

1. Information about us

The Caravan Club Limited, trading as the Caravan and Motorhome Club, is the owner and operator of www.camc.com and www.caravanclub.co.uk and any applications and/or digital channels provided by us for the purpose of accessing our website, digital magazine, mobile application or other services (our apps and digital channels) (together our digital services). We are a company limited by guarantee registered in England and Wales under company number 646027. Our registered company address is: The Caravan Club, East Grinstead House, East Grinstead, West Sussex RH19 1UA. Our VAT number is 239719331.

2. Contact us

If you would like any information about the Caravan and Motorhome Club and its activities you can contact us by telephone on 01342 318813 or email enquiries@camc.com. You can also write to the Caravan and Motorhome Club at East Grinstead House, East Grinstead, West Sussex RH19 1UA. If you have any queries relating to this Use of Cookies policy, our Privacy Policy or Terms of Use, please contact the Data Protection Officer by letter at the address above or email DPO@camc.com.

A comprehensive list of contact telephone numbers and ways to get in touch can be found on our website on our Contact us page.

Thank you for using our digital services.

Use of Cookies Policy

This policy explains how we use cookies and similar technologies on www.caravanclub.co.uk (our website) and also on our apps. You can find out more information about who we are and how we use your personal data by reading our Privacy Policy.

3. What are cookies and similar technologies?

3.1 A cookie is a small file of letters and numbers. When you visit our website cookies get stored on the computer or mobile device you are using, and we are able to access cookies stored from your previous visits. Cookies distinguish your computer or mobile device from others that are used to visit our website.

3.2 Our website and our apps also use other technologies that do similar things to cookies. For example, the website uses pixel trackers and local storage and our apps use activity tracking.

3.3 In this policy we use ‘cookies’ to refer to cookies and those similar technologies.

4. What do we use cookies for?

4.1 Cookies allow different features of our website and apps to work. They also allow us to analyse how people use our website and apps to provide more tailored marketing.

4.2 We use the following categories of cookies on our website:

4.2.1 Strictly Necessary: These cookies are strictly necessary to enable us to provide services you have requested, including access to our website. For example, they enable you to make bookings via the website, and login to the member area. They also help keep the website secure.

4.2.2 Functional: These cookies allow our website to remember choices you make and tailor the website to provide enhanced features and content for you. They may be set by us or by third-party providers whose services we have added to our pages. Without these cookies, our website cannot remember choices you've previously made or personalise your browsing experience.

4.2.3 Analytics and Optimisation: These cookies collect information about how you use our website. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. All the information these cookies collect is aggregated so we do not use it to learn about your individual use of the website. These cookies help us learn how our website is performing so we can make improvements and enhance your browsing experience.

4.2.4 Marketing: These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the marketing campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. These cookies can track your visits to other websites. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

You can find more information about the individual cookies we use and the purpose of those cookies in section 11.

4.3 We use similar technologies to cookies on our apps and this is used to anonymously collect data about activities in order to help improve the way the apps function.

5. Who else sets cookies on our website and apps?

5.1 When you visit our website some of the cookies are stored or accessed on your device by third parties (third party cookies).

5.2 No third party cookies are set on our apps but when accessing certain functions, such as viewing your previous bookings on the CAMC site booking app, you will be taken to our website where third party cookies will be present.

5.3 When you use the cookie management feature on our website to allow or reject functional, marketing or analytics cookies your choices will apply to any third party cookies which are included in those categories as well.

5.4 Examples of third party cookies include:

5.4.1 YouTube cookies: we sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from YouTube, you may be presented with cookies from YouTube.

5.4.2 Advertising network cookies: our website carries adverts which are served by different advertising networks. Those networks set cookies when you visit those pages of the website.

5.5 The list of website cookies at the bottom of this policy shows which cookies are third party cookies, who provides them, and the purpose of the cookies.

6. How can you choose which cookies are used?

On our Website

6.1 The only cookies we use automatically are strictly necessary cookies.

6.2 We will only use functional, marketing, or analytics and optimisation cookies if you consent by selecting them via the cookie management feature on our website.

6.3 You can change your cookie preferences at any time by using the cookie management feature on our website. You may need to reload the page you are viewing for your new preferences to apply.

6.4 You can also delete cookies through your browser, and most browsers have settings that you can use to manage cookies.

In our apps

6.5 By installing our apps you consent to us using functional, analytics and optimisation, and marketing cookies in the apps. You can delete those cookies and withdraw consent by uninstalling the apps.

6.6 When using our apps you can amend your push notification and geolocation service settings on your mobile device. Also, when using the CAMC Magazine app, you can turn off the tracking of anonymous usage data by Google Analytics that is collected to help improve the app.

7. How long do cookies last for?

7.1 Some cookies, known as ‘session cookies’ only last until you close your web browser. Other cookies, known as ‘persistent cookies’ are saved for longer so that they continue between different browsing sessions. You can delete persistent cookies by using the settings in your web browser.

8. What other information do we collect from your device?

8.1 When you visit our website or apps we automatically collect technical information such as:

the internet protocol (IP) address you are using
the browser type and version
time zone setting and location
browser plug-in types and versions
operating system and platform
app version (where applicable)
language settings
the date and time you accessed our digital services

8.2 We use this information to analyse and improve the performance of our website and apps and understand the geographic location of our users, keep our digital services secure and make sure that our content displays properly on your device.

8.3 Below are some examples of when anonymous activity data is collected by Google Analytics while using our apps. This data is collected when you:

8.3.1 CAMC Magazine app:

login into your account
purchase an issue of a magazine
resize text
change your notification settings
toggle night mode on or off
cancel an edition download
experience a failed download
perform a search
click a promotional banner

8.3.2 CAMC site booking app:

register on the app
browse as a guest
add a joint member or family member when registering
pay by direct debit or pay by card when registering
select items from promotional carousels
use the ‘My Cards’ feature
make UK and overseas site bookings

8.4 You can find out more about how we use your personal data by reading our Privacy Policy.

9. Changes to this Use of Cookies policy

We will amend this Use of Cookies policy from time to time to ensure it remains up to date and reflects how we use cookies and similar technologies as well as any new legal requirements. Please visit our website to keep up to date with any changes as the current version of this policy will always be posted on our website.

Version no.	Description of change	Date published
2.0	Major update to original policy	25 November 2015
2.1	Section 1 updated to include "digital channels" and clarify the meaning of digital services.	21 January 2016
2.2	Update to list of cookies in section 3.7	30 March 2016
2.3	Update to list of cookies in section 3.7	26 April 2016
3.0	Facebook Conversion and Remarketing cookies	22 June 2016
3.1	Section 3.8 updated to include HotJar session cookie information	11 August 2016
4.0	Policy updated to incorporate new trading name	21 February 2017
4.1	Policy updated to make adjustments re trading name	22 February 2017
5.0	Policy updated in line with The Privacy and Electronic Communications Regulations and to reflect the new cookie management feature	28 July 2021
5.1	Policy updated to include additional information about mobile apps	9 June 2022

10. Last update

This Use of Cookies policy (Version 5.1) was last updated on 9 June 2022.

11.1 Strictly necessary cookies

Name	Where it is from	Purpose
ASP.NET_SessionId	caravanclub.co.uk	Preserves the visitor's session state across page requests.
CookieControl	caravanclub.co.uk	Stores the user's cookie consent state for the current domain
CivicConsentFunctional	caravanclub.co.uk	Stores the user's cookie consent state for the current domain
CivicConsentAnalytics	caravanclub.co.uk	Stores the user's cookie consent state for the current domain
CivicConsentMarketing	caravanclub.co.uk	Stores the user's cookie consent state for the current domain
Queue-it-#	caravanclub.queue-it.net	Used to distribute traffic to the website on several servers in order to optimise response times.
.ASPXANONYMOUS	caravanclub.co.uk	Used to deliver user data when authorising applications on the website.
TCCCookie	caravanclub.co.uk	This cookie is used to track your session and maintain sticky session to allow you to stay on one server
__cf_bm	.t.co	Cloudflare's bot products identify and mitigate automated traffic to protect your site from bad bots.
_cfuvid	.clubtogether.caravanclub .co.uk	Used by the content network, Cloudflare, to identify trusted web traffic.
__cfruid	.clubtogether.caravanclub .co.uk	Used by the content network, Cloudflare, to identify trusted web traffic.
_GRECAPTCHA	www.google.com	Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
ApplicationGatewayAffinit yCORS	shop.caravanclub.co.uk	This cookie is used by Azure Apps to keep a user session on the same server.
cookieyes-consent	shop.caravanclub.co.uk	CookieYes sets this cookie to remember user's consent preferences so that their preferences are respected on their subsequent visits to this site.
ApplicationGatewayAffinit y	shop.caravanclub.co.uk	This cookie is used by Azure Apps to keep a user session on the same server.
access_token	bookings.caravanclub.co.uk	This ookes holds the users 'access token' for calling the IBE API and uniquely idenitfies their session
isLoggedIn	bookings.caravanclub.co.uk	This cookie holds a link to the users session log
cas	bookings.caravanclub.co.uk	This cookie holds a link to the users session log
schema_version	bookings.caravanclub.co.uk	This cookie is used to hold the front end version
QueueITAccepted-SDFrts345EV3_bookings	bookings.caravanclub.co.uk	Used to distribute traffic to the website on several servers in order to optimise response times.

11.2 Functional cookies

Name	Where it is from	Purpose
YSC	.youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
__Secure- ROLLOUT_TOKEN	.youtube.com	Used by YouTube to manage the phased rollout of new features and updates
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

11.3 Analytics and optimisation

Name	Where it is from	Purpose
_ga	caravanclub.co.uk	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid	caravanclub.co.uk	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
iutk	.issuu.com	Recognises the user's device and what Issuu documents have been read.
goog_pem_mod	caravanclub.co.uk	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
_clck	clarity.ms	Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.
_clsk	clarity.ms	Connects multiple page views by a user into a single Clarity session recording.
CLID	clarity.ms	Identifies the first-time Clarity saw this user on any site using Clarity.
MUID	clarity.ms	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
MR	clarity.ms	Used to indicate whether to refresh MUID
SM	clarity.ms	Used in synchronizing the MUID across Microsoft domains.
__RequestVerificationTok en	.caravanclub.co.uk	This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery.
basket	shop.caravanclub.co.uk	Used to analyse what products are added to basket
wishlist	shop.caravanclub.co.uk	Used to analyse what products are added to wishlist

11.4 Marketing cookies

Name	Where it is from	Purpose
ad-privacy	.amazon-adsystem.com	Provided by amazon-adsystem.com for tracking user actions on other websites to provide targeted content to the users
ad-id	.amazon-adsystem.com	Clickthroughs to Amazon websites: Noting how the user got to Amazon via this website
muc_ads	.t.co	These cookies are placed when you come to our website via X. A cookie from X is also placed on our website, with which we can later show a relevant offer on X
bcookie	.linkedin.com	Used by LinkedIn to track the use of embedded services.
personalization_id	twitter.com	This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile.
MUID	bing.com	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
iutk	issuu.com	Recognises the user's device and what Issuu documents have been read.
li_gc	linkedin.com	Used to store guest consent to the use of cookies for non-essential purposes
lidc	linkedin.com	Used by the social networking service LinkedIn, for tracking the use of embedded services.
i	openx.net	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.
mc	quantserve.com	Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads.
Filters	caravanclub.co.uk	this is for our caravan classicfied website, and controls the filters for viewing.
mhVisitorId	caravanclub.co.uk	This is a cookie to track whether a user has completed a form or not.
IDE	.doubleclick.net	This cookie is used for targeting, analyzing and optimisation of ad campaigns in DoubleClick/Google Marketing Suite
TDID	adsrvr.org	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
_fbp	.caravanclub.co.uk	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_uetsid	.caravanclub.co.uk	This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
_uetvid	.caravanclub.co.uk	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
TDCPM	.adsrvr.org	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
_gcl_au	.caravanclub.co.uk	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
uid	.criteo.com	Contains a unique ID to identify a user
test_cookie	.doubleclick.net	This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.
_cs_c	.caravanclub.co.uk	Stores user consent on use of session data use within replays
_cs_id	.caravanclub.co.uk	Stores technical user data
_cs_s	.caravanclub.co.uk	Stores Session Replay data
_cs_s___39840	.csxd.contentsquare.net	Stores user consent on use of session data use within replays
_cs_id___39840 .	.csxd.contentsquare.net	Stores technical user data
_cs_cvars	.caravanclub.co.uk	Stores the URL-encoded custom variables from the session
MSPTC	.bing.com	This cookie registers data on the visitor. The information is used to optimize advertisement relevance.
CompareApplicationGate wayAffinityCORS	compare.defaqto.com	This cookie is used by the Windows Azure Application Gateway in addition to ApplicationGatewayAffinity to maintain sticky session even on cross-origin requests
DefaqtoCompareGuid	compare.defaqto.com
GCUID	shop.caravanclub.co.uk	Used to track the performance of Google Ads campaigns

12.1 Strictly necessary cookies

Name	Where is it from?	Purpose
personId	CAMC UK sites app	Passes logged in app users' details to the IBE to prevent additional log in request