Use of cookies

1. Information about us

The Caravan Club Limited, trading as The Caravan Club, is the owner and operator of www.caravanclub.co.uk (our website) and any applications and/or digital channels provided by us for the purpose of accessing our website, digital magazine or other services (our apps and digital channels) (together our digital services). We are a company limited by guarantee registered in England and Wales under company number 646027.

Our registered trading address is:

The Caravan Club
East Grinstead House
East Grinstead
West Sussex
RH19 1UA.

Our VAT number is 239719331.

2. Contact us

If you would like any information about The Caravan Club and its activities you can contact us by telephone on 01342 326 944 or email enquiries@caravanclub.co.uk. You can also write to The Caravan Club at the registered trading address above.

If you have any queries relating to these terms of use, our privacy policy or use of cookies policy, please contact the Data Security Compliance Manager by letter at our registered trading address above.

A comprehensive list of contact telephone numbers and email addresses can be found on our website at Contact and FAQs.

Thank you for using our digital services.

3. Use of cookies

3.1. What are cookies?

Cookies are files created by websites you've visited that store browsing information, such as your outfit details or login information. There are two types of cookies used by this website: first-party cookies, which are set by us, and third-party cookies, which come from services provided by another supplier on our behalf.

Cookies are not dangerous and are not viruses. They are small pieces of text, not programmes, and do not cause any damage to your computer, tablet or mobile device.

3.2. Why we use cookies

We use a number of cookies across our website (see the lists below for full details). Cookies make your use of the website easier and quicker, by remembering your login details for instance. Without cookies, it would be very difficult for us to allow you to book sites or to fill your basket within The Club shop.

We also use cookies to monitor your use of the website. This monitoring is completely anonymous. We don't collect any personal data about you, rather we look at the number of pages you visit and use this information to improve your experience of using the site.

We also use cookies to provide you with targeted marketing information, serving you information on products or services we think you might be interested in. If you would like to find out more about cookies, you can visit www.aboutcookies.org which contains a broad range of information.

3.3. Types of cookies

Strictly necessary cookies

These cookies are essential, as they enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that is used for marketing or remembering where you've been on the internet.

Performance cookies

These cookies anonymously collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.

These cookies are not used to target you with online marketing. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.

Functionality cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, a website may be able to provide you with local weather reports or traffic news. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.

Targeting cookies

These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites, they don't know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

3.4. Granting us permission to use cookies

If the settings in the software that you are using to view this website (your browser) are adjusted to accept cookies, we take this and your continued use of our website, to mean that you are granting us permission to use cookies. Should you wish to remove or not use cookies from our site you can learn how to do this below. Please be aware that restricting cookies may impact on the way our website works for you.

3.5. How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which lists instructions for all the main, current web browsers. For mobile devices, you should refer to the manufacturer's website.

3.6. How to opt out of advertisting cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards such as www.youronlinechoices.com/uk/iab-good-practice-principles.

You can learn more about online advertising at www.youronlinechoices.com. You can opt-out of almost all advertising cookies at www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

3.7. List of our cookies

This is a list of the main cookies set by our website, and what each is used for.

Cookie namePurpose
shoppingBasketInfo Used to store your user preferences for your shopping cart for all online purchases. This cookie is removed when you log out of the site.
inEventBooking Used to store your user preferences for your shopping cart for all online events purchases.

ASP.NET_SessionId
yourAuthCookie
loginhash
login 

These cookies are used to allow you to log in to our website, and will be removed when you close your browser session. None of these cookies contain any personal information about you.
loginFullName This cookie is used to greet the web visitor on some of the screens. This cookie is removed when you log out of the site.
loginExpiryTime This cookie is used to calculate when the given session will expire and accordingly disable certain features. This cookie is removed when you log out of the site.
 OutfitAdded This cookie is used to remind a member to enter an outfit (details of a caravan or motorhome) to their membership information as having this information recorded will help reduce the number of steps required when completing transactions on the website. This cookie is removed when you log out of the site.
 Renewed This cookie is used to prompt a member if their membership is due for renewal. This cookie is removed when you log out of the site.
 GDOKey This cookie is used to access certain pages of Great Days Out offers and discounts. This cookie is removed when you log out of the site.
 rememberMeCookie This cookie is used to allow you to log in to our website. If you ticked 'Remember me on this computer' this cookie will remain on your computer. If you didn't tick 'Remember me', this cookie will not be placed on your computer, tablet or mobile device.
 Email This cookie contains the email address you use to log into our website. This cookie will remain on your computer, tablet or mobile device.
 
InUKBooking
Only used during Peak Bookings Day, and is used to indicate your position in the booking queue.
SpryMedia_DataTables_ctl00_
MainContentPlaceHolder_results_
results
Used to store user preferences for searching for Great Days Out information.
Google Analytics

__utma
__utmb
__utmc
__utmz 
We use Google Analytics, provided by Google Inc, to produce detailed statistics about our visitors' use of the website. We use this information to make improvements to the website.
You can find out how Google uses this cookie and how to reject or delete it by visiting Google's privacy statement.
tools.google.com/dlpage/gaoptout
Retargeting cookies These cookies are used to tailor marketing to you and your interests.
You can find out how Google uses this cookie and how to reject or delete it by visiting Google's privacy statement.
tools.google.com/dlpage/gaoptout
Facebook Conversion and Remarketing cookie There are two types of Facebook cookies which can be added to a user’s browser when using The Club website. One is used to track membership join ups from Facebook adverts. The other is used to track visits across the whole website adding users to audiences which are used for remarketing all Club products on Facebook. Additionally, any user who completes a purchase on the site will be tracked by Facebook conversion tracking. The cookies are automatically deleted after a period of time (up to 180 days) or when a user deletes the cookie from their browser.
Bing tracking cookie These cookies allow us to use remarketing on Bing, and also use audiences to optimise the campaigns as we do in Adwords and Facebook. This cookie will remain on your computer, tablet or mobile device.
Choozle Tracking Tag

Choozle is a display advertising platform. The Choozle cookie contains values that allow Choozle to detect if you are on our site as a returning visitor or a first-time visitor and it also identifies when you last visited the web site. No personally identifiable information is stored within these cookies. The cookie will remain on your computer, tablet or mobile device for up to 90 days, after which time it will be deleted.

3.8. Third party cookies set for our web visitors

The Caravan Club also use a number of suppliers who also set cookies on the website on our behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below.

Cookie namePurpose
Identitytoken This cookie supports our 'Frequently asked questions' service on our website. To find out how to reject these cookies please visit www.transversal.com/company/legal/privacy-policy.
LivePerson LivePerson provides the 'chat' facility on our website.
To find out how to reject or delete these cookies please visit www.liveperson.com/policies/privacy
Survey Gizmo session cookie Survey Gizmo provides the 'survey' facility on our website.
To find out how to reject or delete these cookies please visit www.surveygizmo.com/privacy/
HotJar session cookies

HotJar allows us to measure online user behaviour. HotJar does not track or record visitors which have cookies disabled. These cookies will expire automatically after 365 days.

To find out how to reject or delete these cookies please visit docs.hotjar.com/docs/hotjar-cookies

3.9. Cookies set by third party sites

To support our visitor experience, we sometimes embed video content from websites such as YouTube. As a result, when you visit a page with content embedded from YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

3.10. Sharing Tools

Our website now carries embedded 'share' buttons on Club Site details pages and within Club Together to enable users of the site to easily share sites and discussions with their friends. These sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

3.11. Changes

We may change the terms of this 'use of cookies' policy from time to time. By continuing to use our digital services any changes will be deemed to have been accepted by you.

Any changes we may make to our use of cookies policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our use of cookies policy.

Version no.Description of changeDate published
2.0 Major update to original policy 25 November 2015
2.1 Section 1 updated to include "digital channels" and clarify the meaning of digital services. 21 January 2016
2.2 Update to list of cookies in section 3.7 30 March 2016
2.3 Update to list of cookies in section 3.7 26 April 2016
3.0 Facebook Conversion and Remarketing cookies 22 June 2016
3.1 Section 3.8 updated to include HotJar session cookie information 11 August 2016

3.12. Last update

This use of cookies policy (Version 3.1) was last updated on 11 August 2016.