Club contact centre scoops customer service award


The Club joins the list alongside other major companies including The Co-operative Bank, Met Office and Aviva. The team received the award at a gala evening at Manchester United FC’s Old Trafford.

Our Head of Operations - Membership Services, Peter Martin and some of our customer services team received a trophy on the night.

Peter said: “When we were told that we’d not only made the top 50, but were 28 in the UK in our first year, it was a very special moment for all of us.”

The nationwide programme is the UK’s biggest annual ‘mystery shopper’ event and sets a benchmark for service standards.

Peter added: "The results will help to identify areas for improvement and help us deliver our aspiration to provide even greater service to our members in the future."