Shape the future of our website: your feedback
16/01/2025
Accessing UK regions and campsites via a map user test - running 16/01/25 until 23/01/25
Help us improve the Caravan and Motorhome Club website
We’d like your help in shaping the future of the Caravan and Motorhome Club’s website! We’re excited to invite you to help us improve the way members find and book campsites. We filter our campsites by regions, but some members have told us that they’re not always sure exactly where a region is in the UK. So we’re working on new ways to take you through the booking system, and we’d like you to test them and tell us which works best! All you have to do is click the link below, which will take you to a website called Lyssna. Here, you’ll be given a chance to try out our new ‘journeys’ and let us know what you think. It will only take around 4 minutes and it will be a huge help in ensuring the Caravan and Motorhome Club’s website gives members the best possible experience.
Ready to get involved? Get started here:
If you're using a mobile - https://usabi.li/do/c194cf1b694f/633c
If you're using a desktop - https://usabi.li/do/e6948db25732/1adc
Deadline: Friday 7 February
Thank you for helping us create a website that’s shaped by your insights.
Why your opinion matters
The Caravan and Motorhome Club is committed to creating a website that’s easy to use and provides a great experience for everyone. Whether you’re on a smartphone, laptop or a desktop device, we want every click, search and interaction to feel seamless and intuitive. And who better to tell us what works and what doesn’t, than our members? Your experience, insights, and ideas are invaluable to us, and they play a direct role in shaping the future of our website.
How your feedback drives change
We want to ensure key features on our site have been shaped by real member feedback and proper testing. From making it easy to find your way around the site to ensuring the booking process is smooth and simple, your suggestions will help us create a website that feels more personal, efficient and enjoyable to use. We’ve always valued member feedback and now we’re making it even easier to get involved. When you tell us what’s working well or what could use improvement, you’re directly influencing the changes we make to improve the experience for everyone.
How you can get involved
Over the coming months we’ll be asking for your feedback via our Club Together fourm. Providing feedback is quick, easy and simple and should only take you a few minutes. Sometimes we might ask you to compare some new ideas, and sometimes we might ask you to test how something works. You can choose the level of involvement that suits you, from responding to quick on-site prompts to testing out new features before they go live. And to thank you, we’ll be offering small rewards - such as exclusive early access to new features and periodic perks, like free overnight campsite stays, for our most active participants.
Where you might see your feedback
We believe in transparency, and we want you to see what we do with your feedback. That’s why we’re committed to sharing regular updates on the changes we make based on member input. These updates highlight improvements across the site, so you can see just how big a difference your feedback makes.
Join us in making this website the best it can be for everyone
If you’ve ever thought, “It would be brilliant if…” or “I wish the site could…” - now’s a great time to share. Your insights are crucial to helping us build a website that grows and improves, so it serves members’ changing needs and supports our wider community.
Help us shape the future of the Caravan and Motorhome Club’s site so it works better for all our members. However you access the site, and whatever accessibility issues you may have. With your feedback, we can keep improving the Club’s’ digital space’ - making it as reliable and welcoming as the Club itself.