Accessibility on UK Club campsites

Our main UK Club campsite network consists of over 145 locations across England, Scotland and Wales, all with detailed accessibility statements/guides so you know exactly what facilities there are before you arrive (see individual Club campsite pages for these). Over half of the pitches on these campsites are all-weather hardstanding, which not only makes them ideal for all-round use, but also suits wheelchairs and mobility scooters. We really pride ourselves on the quality of our facility blocks, the majority of which have accessible toilets/washrooms, while an increasing number additionally have inclusive bathrooms allowing our members to accompany a friend or family member who requires support, separate to the shared facilities.

A huge asset on our site network are our wonderful Site Staff. If you have a specific wish, like proximity to the facility block or a particularly quiet pitch, our Site Staff will do their best to accommodate you – simply contact the site in advance of your arrival. We can’t guarantee to meet all requests, but we’ll always try. Site Staff are also trained to provide support via Hidden Disabilities Sunflower and are Dementia Friendly.

Several of our UK Club campsites also provide glamping accommodation via our Experience Freedom brand. You might want to choose one of these if you’d like to holiday with friends or family who don’t have a leisure vehicle of their own. And at selected sites, we have accessible glamping pods and cabins, ideal for disabled friends, or a great way to try out our campsite experience before choosing a leisure vehicle of your own.

We have an additional 29 Affiliated Sites (which we don’t run, but which offer similarly good standards), which extends our network further, including across Ireland.

Is peace and tranquillity what you need? Our Certificated Locations might suit you. These miniature sites (maximum five leisure vehicles at a time) are often on working farms or other delightful places. We set the basic standards for these, but they’re run by their owners, so specific facilities will vary. If you need particular characteristics, do check before booking, but more and more of these are now miniature campsites with toilet facilities etc. With 2,000 to choose from, there’s always one nearby.

The following information applies to all Club owned campsites, please check the handbook for details of Affiliated Sites and Certificated Locations (CLs) that are not operated by us.

Accessibility guides

We provide a dedicated accessibility guide for every Club-owned campsite across our network and these are published on the campsite details pages and the Experience Freedom website for our glamping accommodation. Each guide covers:

• Clear details on gradients, slopes, step-free access, and ground surfaces (such as tarmac, gravel, or grass).
• Doorway clearance widths, ramp access, and distance from accessible pitches to main facilities.
• Full breakdowns of accessible bathrooms, wet rooms and toilet facilities.
• Specific access details for our glamping units and holiday accommodation.

We conduct annual reviews of all accessibility guides to keep site information up to date. When a campsite undergoes major redevelopments or facility upgrades, we conduct a full re-assessment as soon as the site reopens. We aim to publish updated access information immediately following these re-assessments so you always have the most accurate details for your journey.

360° tours

We are trialing 360° tours of our sites. So far, we have created them for a small number of Club campsites and for the Experience Freedom glamping accommodation. These are a great way to familiarise yourself with our sites. If they are popular we will look to add them to all sites between 2026 and 2028.

Accessible bathrooms

Every Club owned campsite with washroom facilities has an accessible bathroom accessed by a radar key. Any new campsite developments are also planned to include a separate accessible toilet. Most facility blocks also offer an ambulant shower and toilet as part of the main male and female facilities block. The majority of our accessible bathrooms are colostomy friendly, however few of our older facility blocks are not colostomy friendly at this time as we have been unable to add a new shelf.

Accessible pitches

We are trialling some new pitch types in three locations to gather feedback before we roll out further. These are mobility-friendly accessible hardstanding or accessible serviced pitches (both with awning and electric) with easy access to the facilities block. They are a hardstanding reinforced grid pitch, the serviced version also benefits from drinking water and drainage (grey). We also have one Accessible Ensuite pitch on trial at Black Horse Farm (described on the booking system as an Ensuite serviced pitch with awning)

Currently we have pitches at The Sandringham Estate (one of each type), Bridlington (one accessible hardstanding pitch) and Black Horse Farm (one accessible hardstanding pitch and one Ensuite serviced pitch with awning). Pitches can be booked via the website or app or by calling our friendly sites team.

On other sites, our team can reserve a pitch for you near a service point or the facility block. You can request this yourself in the online booking system under Special requests, or call the site directly.

Inclusive bathrooms

We recognise that not everyone is comfortable with a shared facility block and further to member research and feedback we have added an inclusive bathroom to the newly developed campsites from 2022 onwards and we now have over 25 sites with inclusive bathrooms. We continue to review where else inclusive bathrooms can be added and we are also reviewing the future design of facility blocks. Find out more about campsite redevelopments.

Incontinence bins

We provide Incontinence bins in the accessible bathrooms, inclusive bathrooms, family bathrooms and the ambulant WC in each UK Club campsite facility block.

Guide dogs

We welcome Guide Dogs and Assistance Dogs on all Club campsites in our Reception Areas, Shower Blocks, on-site Bars and Restaurants and Serviced Accommodation. This includes Trainee Guide Dogs to support their training.

Hearing Loops

We are currently trialling Hearing Loops in some Club campsite receptions ensuring we find the one that is most suitable for our reception environment.

Oxygen cylinders

If you require oxygen or other medical supplies whilst you are staying on UK Club Campsites, you must be on site to accept the delivery and arrange collection before departure. Please ensure your booking will accommodate this.

Hidden Disabilities Sunflower

In 2020 we signed up with Hidden Disabilities Sunflower. All of our staff on Club owned campsites, pop-up campsites and show stands have been trained to recognise the symbol and offer you their support. Find out more about the Sunflower.

Dementia friendly

As part of our Hidden Disabilities work, In 2025 we became a Dementia Friendly organisation. We offered all our staff awareness training to enable them to be more aware of Dementia and some of the challenges it can bring. Like other Hidden Disabilities awareness helps us know how best to

• support a member contacting the club or visiting one of our sites along with their family and friends
• support our staff to support family or friends who have Dementia.

A little understanding goes a long way.

Special requests

If you have any special requirements with regards to your pitching, please contact the campsite and we will do our best to help.