ellie2761 replied on 13/03/2020 17:50
Posted on 13/03/2020 17:50
So ... last year I decided to take up car motor insurance with the Club. All went well and was happy. But then ... they sent me my renewal.
The cost has increased by £49
My NCD which was 18 years when I joined (and was accepted by the club with no mention of the fact that they would reduce this upon renewal) had been reduced to 9, so I rang to ask why and was told 'it's our policy as that's what insurers accept', so I asked them if they would send written confirmation of my NCD and I was told no, 9 was all they would confirm!
So I decided to shop around and ....
Quote with 19 years NCD £221 Quote with 9 years NCD £271 ... I'm fuming.
The best their customer service operative would offer was 'I'll log this as a complaint' ... I guess I wont get an answer before renewal.
ellie2761