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Policy document

Download our MAYDAY UK Breakdown Cover policy document to learn more about what is covered and any limitations and exclusions which might apply.

Broken down?

To contact MAYDAY UK Breakdown Cover in the event of a breakdown, call:

0800 051 5318

Your call will be taken by the Club’s MAYDAY UK Breakdown Cover partner, Green Flag, who will manage your breakdown with you.

Use the free Green Flag app:

Get it on Google Play Store

The Green Flag app can use your phone's GPS to pinpoint your location, making it a quick way to get help.

You can even track your technician as they travel to you.

Once you've linked your policy to the app, you can use it to get help in just a few taps.

Please note, the Green Flag app is not available for vehicles registered in the Isle of Man.

Renewing your cover

If you’ve chosen to be on automatic renewal, you'll get a document before your policy end date confirming next year’s premium and explaining all the important information about your renewal. Please get in touch if you need to change your cover or if you don’t wish to renew. If we don't hear from you, we’ll debit your account with the payment details we hold on record.

If you no longer want to be on automatic renewal, you can contact us over the phone or opt out online. Please note that it may not be possible for us to offer automatic renewal in all circumstances.

If you’ve chosen not to be on automatic renewal, you'll get a renewal invite before your policy end date explaining how you can get in touch and stay covered for another year. If we don’t hear from you, your cover will stop on the end date detailed on your renewal invite.

Changes or cancellations

Should you wish to make any changes to, or to cancel your policy - or for any other non-breakdown and complaint-related help - please contact Green Flag on:

0800 051 5318

 

Complaints

Should you have a complaint regarding the sales process, how MAYDAY/Green Flag have interacted with you, premiums, charges or how a breakdown is/was handled, please contact Green Flag on:

0800 051 5318

If you would prefer to put your complaint in writing, please send it to:

Customer Relations Manager
PO Box 882 Surrey Street
Norwich
NR7 7EX

If you have a complaint about the Club’s use of Green Flag, or how the Club has promoted MAYDAY via its marketing or on the Club website, you can contact the Club directly:

01342 318813

Email: externalproducts@camc.com 

Or you can write to:

Insurance & Financial Services Complaints
Caravan and Motorhome Club
East Grinstead House
East Grinstead, West Sussex RH19 1UA