Caravan and Motorhome Club Celebrates Six Gold Wins at UK Contact Centre Forum Awards 2026
14/10/2026
The Club wins six Gold awards, alongside Silver, Bronze and Highly Commended honours, recognising outstanding achievements across its people, customer experience teams and contact centre operations.
14 October 2026 – The Caravan and Motorhome Club is celebrating a remarkable night of industry recognition after securing six Gold awards at the 2026 UK Contact Centre Forum (UKCCF) Awards, held on Friday 9 October.
The Club was recognised across individual, team and organisational categories, with six Gold awards highlighting its commitment to exceptional customer service, colleague development, customer experience and continuous improvement.
The annual UKCCF Awards champion excellence across the UK contact centre sector, recognising individuals, teams and organisations that deliver outstanding service, operational innovation and customer satisfaction.
Following a rigorous judging process, the Caravan and Motorhome Club achieved an impressive set of results, with colleagues recognised for their individual contributions and teams celebrated for their collective achievements.
Carol Hamer was named Agent of the Year, while Laura Arnold won Team Leader of the Year, with fellow team leader Robyn Millward receiving a Highly Commended distinction in the same category. Natasha Shane took home Gold for Diversity and Inclusivity Champion of the Year.
The Club also achieved Gold in three team and organisational categories: Customer Experience Team of the Year, Improvement Strategy of the Year and Small–Medium Contact Centre of the Year.
These successes were complemented by further recognition, including Bronze for Oli Simpson in Customer Experience Manager of the Year, Silver for Glen Robertson in Support Person of the Year, Highly Commended for Jess Woodvine-Wadeson in Industry Newcomer of the Year, and Bronze for the Club’s Member Relationship Team in Complaints Management Team of the Year.
Philip Hardy, Head of Operations, Membership Services at the Caravan and Motorhome Club, said:
“Being recognised across so many categories at the UK Contact Centre Forum Awards is a tremendous achievement, and we’re incredibly proud of everyone who has contributed to this success.
“To see our colleagues recognised individually, alongside the achievements of our wider teams and our approach to improvement, is a testament to the dedication, empathy and professionalism that underpin everything we do.
“Every day, our teams work tirelessly to support our members and guests and help them get the very best out of their outdoor holidays. These awards celebrate the talent, commitment and care our people bring to that experience, and I couldn’t be prouder of what they have achieved.”
Celebrating individual and team excellence
The Club’s results reflect the breadth of talent and expertise across its contact centre operation, from colleagues delivering outstanding service directly to members and guests to the teams and leaders driving improvements behind the scenes.
Individual award winners and recognition
The Club’s individual achievements at the 2026 UKCCF Awards included:
- Agent of the Year: Gold – Carol Hamer
- Team Leader of the Year: Gold – Laura Arnold; Highly Commended – Robyn Millward
- Diversity and Inclusivity Champion of the Year: Gold – Natasha Shane
- Customer Experience Manager of the Year: Bronze – Oli Simpson
- Support Person of the Year: Silver – Glen Robertson
- Industry Newcomer of the Year: Highly Commended – Jess Woodvine-Wadeson
Team and organisational awards
The Club also achieved success in four team and organisational categories:
- Customer Experience Team of the Year: Gold
- Improvement Strategy of the Year: Gold – Caravan and Motorhome Club
- Small–Medium Contact Centre of the Year: Gold – Caravan and Motorhome Club
- Complaints Management Team of the Year: Bronze – Member Relationship Team
Together, these awards recognise the Club’s commitment to delivering an excellent member experience, empowering colleagues to thrive and continually developing the services it provides.
The recognition is particularly significant for an organisation whose contact centre teams play an important role in helping members and guests make the most of their leisure time. From planning their next trip to receiving support throughout their membership and holiday journey, the Club’s people help create positive experiences at every stage.
The Caravan and Motorhome Club would like to congratulate all the colleagues and teams recognised at this year’s awards and thank them for their continued dedication to delivering outstanding service to members and guests.
For more information about the Caravan and Motorhome Club, please visit www.camc.com or call 01342 318 813.
ENDS
About the Caravan and Motorhome Club
With over 1 million members and 119 years of experience, the Caravan and Motorhome Club is the UK’s No 1 touring club - as rated on TrustPilot - and helps its members get more from the great outdoors, whether glamping or touring.
- Membership: £69 per year
- Access to 2,600+ campsites across the UK and Europe
- Escorted tours in Europe, North America, Australasia & Africa
- Expert travel advice and member offers
- Visit UK holiday deals & offers to see the range of offers
Find out more or join: www.camc.com | 01342 318 813
More Ways to Stay: Experience Freedom
Want to try glamping?
Experience Freedom, from the Caravan and Motorhome Club, offers luxury stays in safari tents, glamping pods, yurts, motorhome hire, tent camping and more – across 11 beautiful UK locations. Open to both members and non-members, Experience Freedom combines comfort with the great outdoors. Operated by the Caravan and Motorhome Club, the brand benefits from decades of expertise in high-quality campsite management. Club members enjoy up to 20% off glamping stays for themselves and their guests.
Find out more or join: www.experiencefreedom.co.uk | 01342 777533
Media Contacts:
Caravan and Motorhome Club - Nikki Nichol - nikki.nichol@camc.com | 07771 834443