Caravan and Motorhome Club hosts UKCCA Best Practice Visit to Showcase Contact Centre Excellence at East Grinstead Headquarters

Pictured: Left - Oli Simpson CAMC and Centre - Philip Hardy CAMC

(4 November 2026) The Caravan and Motorhome Club’s East Grinstead headquarters hosted over 25 industry leaders and customer service professionals from across the nation yesterday for a prestigious UK Contact Centre Management Association (UKCCMA) Best Practice Visit.

The immersive event brought together top contact centre professionals to explore the Club’s award-winning operational framework, technology integration and customer-centric strategies designed to keep over one million members seamlessly supported on their touring adventures.

Delegates engaged in real-time workforce planning, quality assurance calibration and interactive demonstrations of advanced AI-assisted support tools. The event concluded with a deep-dive workshop into operational best practice and a peer roundtable addressing key industry challenges, including hybrid coaching models and omnichannel communication routing.

Philip Hardy, Head of Operations at the Caravan and Motorhome Club, said:

"Delivering exceptional service to our one million members is at the heart of everything we do, and our award winning contact centre team is the frontline of that commitment. Hosting the UKCCMA for this best practice visit was a fantastic opportunity to share how we combine smart technology, real-time analytics, and ongoing colleague development to ensure our members get onto the road smoothly and with total peace of mind. We were thrilled to welcome industry peers, share our operational journey and collaborate on the future of contact centre excellence."

The Caravan and Motorhome Club continues to invest heavily in its operational capabilities and technology stack to maintain its position as the UK’s leading touring organisation, as rated on Trustpilot.

For further information about becoming a member of the Caravan and Motorhome Club or to book, please visit www.camc.com or call 01342 318 813.   

 

ENDS 

 

About the Caravan and Motorhome Club       

With over 1 million members and 119 years of experience, the Caravan and Motorhome Club is the UK’s No 1 touring club - as rated on TrustPilot - and helps its members get more from the great outdoors, whether glamping or touring.       

• Membership: £69 per year       
• Access to 2,600+ campsites across the UK and Europe       
• Escorted tours in Europe, North America, Australasia & Africa       
• Expert travel advice and member offers       
• Visit UK holiday deals & offers to see the range of offers    

Find out more or join: www.camc.com | 01342 318 813       

More Ways to Stay: Experience Freedom       

Want to try glamping?        

Experience Freedom, from the Caravan and Motorhome Club, offers luxury stays in safari tents, glamping pods, yurts, motorhome hire, tent camping and more – across 11 beautiful UK locations. Open to both members and non-members, Experience Freedom combines comfort with the great outdoors. Operated by the Caravan and Motorhome Club, the brand benefits from decades of expertise in high-quality campsite management. Club members enjoy up to 20% off glamping stays for themselves and their guests.       

Find out more or join: www.experiencefreedom.co.uk | 01342 777533       

Media Contacts:     

Caravan and Motorhome Club - Nikki Nichol - nikki.nichol@camc.com | 07771 834443