Wifi failure

is there someone who can assist me to get my wifi to work on my iPhone? I have paid for one year's subscription and so far have lost two days worth. We tried calling the support line and had no answer. I have attempted switching wifi off and on again and every time the same thing happens.Namely, the caravan club network appears in settings with the "fan" but no log in is asked for. I see the 'Fan" up on the bar but we are blatantly not connected. Every website we try says we are not connected to the internet. I am managing to be on on my iPad now but wish to have it on my phone instead .I am aware in order to use two devices you must log out and have attempted this several times again to no avail. 

I have tried forgetting the network on the iPhone several times, putting the phone off and on but again no joy.My husband had the same yesterday with his IPhone using my log in and also on the iPad.Cosequently he has had to spend another £25 and register as a different user in order to be able to get on at all.£50 was not in our budget plans for a year of internet as we are using it between us. 

We , neither of us have had any trouble on our phones using the caravan and camping club wifi . I would rally appreciate some assistance if possible please.