An altogether better booking experience

I agree in principle with Tinwheeler's last post.  However, it’s not unusual in a Members Club, where  there is possibly a contentious  issue, for the proposed change to be put to the full membership.  Particularly, where the item will directly affect the total membership. I suspect “Deposits” fall into this category.  We’ll just have to wait and see.

My problem with this announcement is that it deals with two separate issues as I mentioned above. However on the point of consultation the Club do make it clear that they have used several sources to work out their future policy and that includes Club Together which I think we should all be pleased with. I am not sure about Focus Groups but would like to know more about them and how people are chosen to contribute to such groups. I have filled in no end of site surveys over the last year although quite how they help provide this sort of information I am not to sure but then I only know what I write! I am not of the view that any decision needs further consultation because the evidence should point to a course of action. That action might not be popular in all quarters but providing the Club fully explain the need for action I think we have to accept that.

David

I think that the cancellation and deposit issues shouldn’t even have been mentioned at this stage. It’s a bit half baked to hint at things to come when decisions haven’t been made. Far better and more professional to launch phase 1 - the booking system revamp - then, later if need be, announce phase 2.

What the club has done here, by handling things in an unprofessional way, is to invite speculation and to cause rumblings of resentment and dissatisfaction. Does no one think of the consequences of their words and actions?

Spot on! 👍😃

But is that not the same in the way all companies seem to work these days, The BBC announce they cannot "afford" to carry on giving "free tv licences then have just announced a Scots only broadcasting company at over £35 million to run for a population of ,is it 5million?

The best thing to do is chill, and believe it when it when it happens 

If it happens 

Whether they do or not, JV, it doesn’t make this lack of forethought and poor presentation acceptable. 

I am afraid these days we have to live with the lack of "responsibility?" to wards customers that is rife now

Not to put too fine a point on it, JV, that is utter tosh and has no bearing on the club’s handling of this issue which is what we are discussing here.

Your defence of the club does you no favours. 

I see no reason why the club should not state that it is reviewing deposits etc,