An altogether better booking experience

Thanks for your feedback everyone which my colleagues are monitoring.

With regards to the new and improved system for reserving overseas sites and crossings, we have some more information on this in the April magazine. This includes being able to search for a specific location and zoom in and out to see sites in the area, ‘From prices’ are displayed on the map to make searching by price nice and easy and also you will be able to sort your crossing results by price or departure time and choose the best port for your journey. There's more information and some examples of the new look and feel in the latest issue of the Club magazine. 

"Sites in an area" will these be just those recommended by the Club or all sites.

peedee

Here here. this has been one of my gripes with the club booking system for years. Especially as if you have to travel a long way and there are only one type of pitch left on your arrival. Let's say if all of the hard standings are booked you have the choice of excepting the grass or trying another site. You really don't want to turn on site for two weeks only to find that you can't get what you want.

The other problem for me seems to be unable to book through weekends as they are all booked by weekenders. A warden once told me they used to able to save a few pitches to alleviate this problem but now the club has stopped it.

Booked a site for the first time on the new system yesterday. It was only one and I did not notice any difference although I knew where I was going and one so did not have to use all the "improvements".

When would you like those who still work Mon to Fri to use their caravan/motorhome? .... I work week ends & find the retirees book all the midweek pitches ..... 😞

Yes, we live in a 24/7/52 society these days. Why should we favour weekdayers or weekenders for that matter? Also, thankfully the club don't, unlike some of the other providers in this section of the leisure industry, stipulate a minimum number of nights bookings.

Has anything happened, did I blink and miss it?

peedee

"What else are we looking into?

We’re also working on the three most common topics from members when making a booking with the Club;

Block bookings
Cancellations
Deposits
Rest assured, we’re evaluating all of your feedback and looking into different options to ensure the next steps we take to evolve the sites booking experience are in the best interest of the membership as a whole."

It would be interesting to get confirmation as to whether or not the above points have been dealt with or will there be further news about them before the end of the year.

"What else are we looking into?

We’re also working on the three most common topics from members when making a booking with the Club;

Block bookings
Cancellations
Deposits
Rest assured, we’re evaluating all of your feedback and looking into different options to ensure the next steps we take to evolve the sites booking experience are in the best interest of the membership as a whole."

 lets hope we don't get into big brother, software that would highlight members consistently  blockbooking, canceling and even time stamping people arriving early. Not that it would effect us in anyway 

Rowena posted this five months ago. It seems too big a subject to be a "by the way we are also looking at" type of thing. Perhaps we are just being prepared for bad news!!! Or maybe they are just looking for a suitable cut off point in which to introduce the changes. If it is a fact that the Club are having problems filling sites during the peak season then maybe they are having second thoughts about being too draconian?

David