Booking online - human error will not be tolerated

Agree TDA. It's a balancing act between a now over complicated booking system due to "flexible" pricing,  new T&Cs, customer confidence and increased administration costs due to the 21 day rule. Most of this could be done automatically on line previously.

It’s coming up towards 12 months now since we last used a Club Site, and that was only a three night stay for an event, last September. We are very loathe to get involved in the Club’s booking system, and coupled with the prices, giving serious thought to every small break we can currently enjoy. We had thought of York for a longer stay, but to be honest, given the lovely time we have had recently on a couple of CS sites, both priced at £15 per night (with loos and showers) I can’t see the need to get involved in all the deposit, payments shenanigans. We have re discovered the kind of touring we love and enjoy this year, and busy sites are not part of it.

I have to admit I have just done the same thing as the OP. I thought I had booked Modbury for four nights next Sunday, but if fact booked it for today, my fault entirely. I had written the wrong dates on my calendar, so when I confirmed the booking it was for the dates I had booked. Only realised this morning when the balance confirmation mail came through. I have rung the site to let them know that I won't be arriving today and that I have made a new booking for next week. As this is entirely my fault I do not expect any kind of refund from the club, why should they pay for my mistake.

To Err Is Human, as they say! I think you are being quite generous and OK the problem is magnified by the fact that you were expected on site today. However what I would like the Club to do is recognise that sometimes mistakes happen and providing the Club is not seriously out of pocket I think they could get some kudos if they recognised such things as human error or perhaps the need to change dates by a day or two just happens sometimes and rather than apply draconian rules they were a little more flexible? From your point of view its a double whammy because you have also paid in full, although I assume you will get a proportion of that back but how much better if it was just transferred to your next booking?

David

I wonder if that has also affected bookings at some sites?

People going elsewhere if there are no hardstandings left on sites where there is a mixture.

I fully understand why the club has used this new system. But i do object to the full amount being form my account prior to my arrival at the site, if i had an accident while travelling to the site i would have to try and regain my money from the club with all the hassle that ensue ,i do not think the club has the right to take payment this way

That only happens if you opt for that, actually you have to opt out and untick that particular box, I opt out and always pay the balance on arrival.

Me too. I was told that I was being 'old fashioned' by a Warden upon arrival at one site for opting out, and that I was the only arrival that day doing so.  I told her that how I conducted my finances was none of her business

Indeed!

Until there's another significant advantage such as it working with ANPR and going straight on in then like you I'll carry on with pay on arrival. 

That’s the whole point JB. If you don’t arrive, the Club still gets paid for your booking. It’s then down to you to argue that you had a legitimate reason for not turning up.