Booking System anomalies

and there are a lot of them.

 

Here are just some but with the end result I'm almost at the point of jacking in our membership

as frankly the way things are going it's becoming more of a chore to be a member than it is a

pleasure.

 

First off, I am logged in, I've attempted to amend a booking and get an error telling me

that it's only a members exclusive option and does not allow me to amend the booking.

 

So, rather than amend I get back in the bloomin queue to make a fresh booking

 

When trying to make a new booking and after selecting the site I want to stay at

it gives an option to 'Book Now'  after selecting this I'm taking to the CC site in question

(which incidentally the published telephone number on the page does not work/out of service)

where I proceed to choose the date and press book now, this takes me to another

page with a single option of do i want to book a tent pitch for friends, I don't so I have to

click continue and it then takes me to the page about the member details, even though

two pages back it had confirmed those details along with their dates of birth...but here

2 pages on and it's again asking me for those that are staying ...given it's told me

elsewhere that all my family details will carry with me on future bookings...well it seems

not as I have to manually re-enter their names d.o.b's again...along with their names includiing

the lead party details ....really?

 

 this is as far as I can get, I can put in the lead (me) and my partners details but my

children I can not, the box for d/o/b's does not function and nothing makes a difference

Furthermore on that failed page and further down it's again asking me for my outfit

details even thought they are already on the system, again yet more already on the

system details to be added again?   Really?

 

Yes it's a new system, yes things may trip re queue times but these are not queue time

errors these are software issues that should have been sorted out way before it was

released, not only is it irritating it's time consuming and the Club staff have an hourly

rate, if I'm wasting my time for an hour on a partly functioning site then perhaps the

club would like to pay me for my hour? 

Furthermore, the price has gone up by around 12% but given the help the Govt are

giving business with their rates, along with help coming for energy then why is the

price increase so high? 

I did try contacting the club but couldn't get through and the 'live' chat' was dead as

it almost always is.

 

Upshot is, 1hr of attempting to work out the ridiculous trudge involved in booking a

site (and failing) is an hour of my life I won't get back.

Moderator Edit:

We already have several threads discussing the new booking system so, in order to try to prevent duplication, I'm locking this one.