Changing sites once booked

pmgaskell replied on 03/04/2023 21:27

pmgaskell

Posted on 03/04/2023 21:27

Can anyone tell me if there is a way to change a site on a booking without losing your deposit?

We plan to travel down to the South West again soon, and it's a long drive. Sometimes traffic plays havoc with your plans and under the old system we've been able to change a booking to a nearer site when we're running out of time.

Can I do this under the new booking system or am I forced to race to get there on time if I want to keep my deposit?

I know there is a thread with 320 pages about the new booking system but I'm hoping someone can answer this quick question. Thanks

18 replies

Takethedogalong replied on 14/04/2023 17:06

Member

Takethedogalong

Posted on 03/04/2023 21:27 by pmgaskell

Can anyone tell me if there is a way to change a site on a booking without losing your deposit?

We plan to travel down to the South West again soon, and it's a long drive. Sometimes traffic plays havoc with your plans and under the old system we've been able to change a booking to a nearer site when we're running out of time.

Can I do this under the new booking system or am I forced to race to get there on time if I want to keep my deposit?

I know there is a thread with 320 pages about the new booking system but I'm hoping someone can answer this quick question. Thanks

Posted on 14/04/2023 17:06

I understand where you are coming from. It used to be very easy to drop into a Club Site enroute, and get the staff to alter your booking, adding a night at the enroute Site, and taking a night off your destination Site. I doubt the system will allow you to do this now without a penalty of some sort.

So if you are outside the 21 day cut off, best to phone HQ, get them to sort out an enroute site, and take off a day at your destination, hopefully you shouldn’t lose anything other than precious time spent on the phone to HQ. As Tinny says, best to actually plan a stop nowadays, unless you are happy finding a CL.

Its all part of the Club’s wonderful new customer friendly system. Let’s hope at some point there might be someone on the end of the bookings line on Sat and Sunday as well as mid week. 🤔 or perhaps there is, I could be mistaken🤷‍♀️

1 person likes this

brue replied on 14/04/2023 18:05

Member

brue

Motorhomer

Posted on 03/04/2023 21:27 by pmgaskell

Can anyone tell me if there is a way to change a site on a booking without losing your deposit?

We plan to travel down to the South West again soon, and it's a long drive. Sometimes traffic plays havoc with your plans and under the old system we've been able to change a booking to a nearer site when we're running out of time.

Can I do this under the new booking system or am I forced to race to get there on time if I want to keep my deposit?

I know there is a thread with 320 pages about the new booking system but I'm hoping someone can answer this quick question. Thanks

Posted on 14/04/2023 18:05

Scroll down and see here for all the details regarding deposits.

https://www.caravanclub.co.uk/booking-experience/

It's very unlikely, in answer to your question except in exceptional circumstances. As others have said it's best to make your own contingency plans, eg an extra night somewhere.

moulesy replied on 14/04/2023 18:19

moulesy

Caravanner from Wiltshire

Posted on 14/04/2023 18:19

Assuming the OP has not booked yet it's only common sense surely to stop en route rather than racing to a final destination and turning up "cream crackered"!

If the OP would let us know details of their start and end points I'm pretty sure there'd be no shortage of suggestions for stopping off points.

nelliethehooker replied on 14/04/2023 20:22

Member

nelliethehooker

Caravanner from Cumberland

Posted on 14/04/2023 16:27 by Tinwheeler

……and numerous CLs.

If the journey is really long, I’d plan to stop overnight en route rather than leave things up in the air.

Posted on 14/04/2023 20:22

But that takes a bit of planning, not just "" Oh, we'll head to that Devon Club site and get there sometime". There is no indication of how long the OP intends on the club site, so one night spent away from planned destination may be 15% of the time on it so making the stay there not as attractive a proposition considering the distance travelled got get there.

Tinwheeler replied on 14/04/2023 20:28

Tinwheeler

Campervanner from Cornwall

Posted on 14/04/2023 20:22 by nelliethehooker

But that takes a bit of planning, not just "" Oh, we'll head to that Devon Club site and get there sometime". There is no indication of how long the OP intends on the club site, so one night spent away from planned destination may be 15% of the time on it so making the stay there not as attractive a proposition considering the distance travelled got get there.

Posted on 14/04/2023 20:28

That’s where forethought comes into the equation.

nelliethehooker replied on 14/04/2023 21:14

Member

nelliethehooker

Caravanner from Cumberland

Posted on 14/04/2023 20:28 by Tinwheeler

That’s where forethought comes into the equation.

Posted on 14/04/2023 21:14

Spot on, TW. The OP has obviously done the journey before so should have so idea of how long it will take, even with the normal holdups, so should be able to plan a stop over one would think.