Club Shop dysfunctional

A lot of stuff like that comes within days and with free delivery from Amazon.

We have certainly ordered similar. Plus when things have gone wrong I have always found them and market place sellers very willing to sort out the issue with urgency.

I have also placed an order via the CAMC Prima Leisure shop (as a new member it was the first thing we did was to place an order for ‘bits’ for our first trip).

Well since 6 July we are still waiting even for an email to confirm the order, let alone any items to arrive.  One item was shown as ‘short use date’, on checking is now out of date.

I have tried calling repeatedly and only ever get a message saying that they are busy and the call is cut.  I have emailed, again and again, no reply.  I have sent a message via Messenger, nothing.

I looked on Trust Pilot and found they that they have 81% reviews are bad and another 10% poor (so 91% poor or terrible).   Many reviews ask why CAMC are advertising/promoting Prima Leisure when the service is so poor/non existent.

I called CAMC today regarding this and it appears you are aware of the issues and state that Covid is having an effect, they are trying hard etc (funny that they managed to process the payment the day of order).  So why not update your website to let YOUR customers know there are issues and why not stop advertising Prima Leisure until their issues are resolved.

As a new CAMC member, we only ordered from the CAMC Prima Leisure website as we trusted that we would receive the goods ordered.  This really reflects poorly on CAMC.

They finally responded to me when I told them to deal with the disputes team at the Co-Op bank. Even managed to recall the parcel before it go delivered.

Still waiting at least another 5 days for a refund.

Tbh, am sick to death of companies playing the Covid-19 card. 90+% of the online companies I deal with service has returned to normal. Most of the reminder at least have accurate delivery dates or hold their hands up and say they can't get stock or take orders.

This order was for some basic consumables and it's clear from the Trustpilot reviews their is some fundamental issues at play here.

Complain to the Trustpilot website. I’ve done it & with others had positive reviews removed it was part of the ‘reviews for cash’ scandals ongoing. I’ve found Trustpilot very good & helpful but they need to be given a heads up. Something is ‘fundamentally’ wrong I agree👍🏻

Found it very good.

items ordered and delivered within a few days.

JackJE you have been very unfortunate with your dealings with Prima Leisure.  However, like Harry, I too have had good service from the Club shop/Prima Leisure.  Recently ordered a Thetford waste tank with seat at an offer price and received it  a few days later.  Basic consumables I tend to get locally or via Amazon

I have generally found that 'special offers' for members of Clubs are not at all "special" and that better Value for Money (I include service in that) can easily be found on the open market. From this experience I have come to the conclusion that the retailers who advertise their products to such Club memberships find that their 'targets' tend to believe - without checking - that they are getting a better deal than is available to non-members, presumably because they want it to be so as this justifies their decision to take out membership.

I ordered three Thetford items on 19th July had no response to my order from Prima so emailed for update on 4/8 told items where awaiting expected delivery of 25/8 from suppliers. Contacted CAMC on 26/8 to ask if they could intervene and received the email picture attached stating deliveries have been delayed due to the Panama Canal blockage and COVID, I hadn’t realised Thetford was based so far away. Having placed reviews on Google and Trust pilot today I’ve received an email from Prima refunding my money so nearly 6 weeks waiting for my money back seems Prima are an investment company not a parts supplier never again. CAMC should drop these shambolic partners 

I'd be rather confused to get a message like that SND !!  Certainly the Covid has given deliveries a knock back as have the shortages of Drivers BUT as I understand it was not the Panama But the SUEZ canal ~~ just a few thousand miles away  !