Club Shop dysfunctional

My experience of the Prima Leisure service has been bad, just as reported by several others here.

As a new Club member I thought I'd get good service from a shop affiliated to the Club, but not so. I ordered a steering wheel lock and a set of levelling ramps on 30th July. There was no clear indication of any likely delays apart from the commonplace warnings about the pandemic that one sees on many websites. As I have not actually experienced significant problems with other suppliers, I didn't take these warnings too seriously.

I have today finally managed to get through on the phone to cancel the order, after being told that the likely delivery has now been pushed back to October! This after a very long wait to get through.

Prior to my call, the only update I'd had about the delay was an email in reply to my own query, and that response took ages to arrive. In that email I was told that they didn't expect to get the equipment from their suppliers until early September, when it would be dispatched to me as soon as possible.

I'm staggered that they continue in business. Other businesses are managing vastly better, for example, a few days ago I ordered a wheelclamp in the morning and it was delivered less than 24 hours later.

The Club is suffering reputational damage through this in my view, and needs to consider its position. 

I have used Bailey Prima Leisure (who run the Club Shop) several times for spare parts for my Bailey motorhomes and have had excellent service from them. However all this was pre pandemic. In February I ordered a set of alloy wheels from Bailey and out of the blue some weeks back I got a call from my dealer saying they had arrived!!! As it was just an upgrade to what I originally had there was no urgency. Likewise I have been trying to buy a Fiamma Back Box from a well known Fiamma dealer but they have no stock and it looks as if it might not be until next month they get new stock. One thing is clear the Club Shop needs to up its game on keeping people informed of delays. 

David

I would have thought they also need to stop taking money off the credit card until the goods are dispatched. When I order something on Amazon, I am able to change / cancel the order up to the time they send an email saying it is dispatched and can no longer be changed.

Stop pretending it’s the Club shop. It’s a firm called Prima Leisure.Here’s a snapshot of their reviews on TrustPilot. Go on line and read the comments from customers.

Geez EuroT it’s dropped  to 83% bad now🤷🏻‍♂️

Perhaps our  club (sorry for the sarcasm,) should consider a different commercial outlet for the sale of various products that might be of use to us.

Maybe the current one gives the biggest kickback of them all?.