Club Website

Grahamgillian replied on 14/01/2024 17:06

Posted on 14/01/2024 17:06

Have had a weird issue with access to Website. I log on absolutely fine and can browse etc. However when searching for a site to book after entering dates and hitting the search button the Website comes up with a message ' We have lost you' and 'Try Again'  which I do and it takes me back to the page to search and enter dates again. No matter what time I do this it comes up with this message. Have rang Caravan Club as they request if this happens and they say they cannnot explain it ! Cleared cookies etc. All other sites are fine and the Caravan Club App on phone works fine but prefer a big screen on laptop ! Help ! 

Bakers2 replied on 14/01/2024 17:34

Posted on 14/01/2024 17:34

I've taken the liberty of reporting your post.

"Reporting in the hope that the issue can be fixed...."

 

DavidKlyne replied on 14/01/2024 18:53

Posted on 14/01/2024 18:53

Have you tried " Check Availability" first? When I want to book a site I use the check availability option and then go through the process of adding the number of people and pitch types before proceeding to date selection. It might be worth a try.

David 

con replied on 15/01/2024 10:17

Posted on 15/01/2024 10:17

Hi Grahamgillian. I have had exactly the same issue. I’ve found the caravan club absolutely useless in resolving this issue it’s as if they think I’m the only one with this problem 🤨
I use Apple devices with safari as the browser & had the same issue with phone iPad & iMac. 
However things are now working for me I think it’s just luck but after I cleared the history on the iPhone safari app things started working again on all devices 🤔Clearing cache didn’t appear to do anything but it was after clearing the history all devices started working again. Good luck  

 

 

Arch replied on 15/01/2024 10:31

Posted on 15/01/2024 10:31

I had the same problem a few days ago when trying to book a site I was using Windows browser I changed to Google chrome and had no problems 

con replied on 15/01/2024 11:10

Posted on 15/01/2024 11:10

Content has been removed.

peedee replied on 15/01/2024 11:22

Posted on 15/01/2024 11:22

 

I also do eactly as JK and I have not experienced any problems accessing sites and running through the booking system using a PC running W11 Firefox or Edge or on tablet running Android and Firefox. That does not mean to say there aren't any, the site goes down often enough so others may have experience a transient problem which was fixed during a downtime? I rarely use the App so cannot comment on that.

peedee

SteveL replied on 15/01/2024 11:38

Posted on 15/01/2024 11:22 by peedee

I resent the comment I’m not using my devices properly I’ve never had the need to clear history daily & id be surprised if many people did

I also do eactly as JK and I have not experienced any problems accessing sites and running through the booking system using a PC running W11 Firefox or Edge or on tablet running Android and Firefox. That does not mean to say there aren't any, the site goes down often enough so others may have experience a transient problem which was fixed during a downtime? I rarely use the App so cannot comment on that.

peedee

Posted on 15/01/2024 11:38

I can’t claim to be as disciplined. I tend to clear the history when I notice a problem, such as sites showing they are  full when they clearly aren’t. 9 times out of 10 that resolves the problem. I’m using an iPad running safari and the latest version of OS 17. As to whether the issues are down to the CC website or memory storage on the iPad I have no idea. However I suspect a bit of both.

peedee replied on 15/01/2024 11:48

Posted on 15/01/2024 11:48

I can’t claim to be as disciplined. I tend to clear the history when I notice a problem,

Use your settings to do it automatically. I also run software to tidy up and optimise my PC.

peedee

 

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