Has the club made the right move?

tr54tds replied on 19/08/2023 18:02

Posted on 19/08/2023 18:02

I'm just wondering if anyone else feels the same as me. I understand that before deposits were introduced some people block booked popular sites and didn't arrive for those they didn't want which kept others from using them. I for one got annoyed at this. But my recent experience has left me with a bad taste in my mouth. On Thursday 18th August I made a booking for Clumber Park for 5 night from Sunday 20th August, thinking I could correct it if through my busy life I needed to amend it. I was surprised to learn I now needed to leave a deposit but oh well i did it anyway. When my wife came home from work she made me realise I needed to reduce the nights in favour of staying somewhere else prior so making our journey broken up. When trying to amend, it seemed I was being charged £16. We decided to call the club to see what we could do, only to be told we had to stand to the charge or lose the £20 deposit. They did waiver the charge after long discussions but after rethinking we have decided to not turn up and lose the deposit as it now doesn't fit with our travel plans. I am now thinking of cancelling my membership as I can't get along with this system as last minute bookings suit us and sometimes we need to change because of our busy lifestyles. I didn't sign up to the travel industry but a club which now seems to be into just making money. I also don't agree with being charged for visitors that also seems wrong to me. This along with the increase in prices leaves me thinking that I'm getting a hotel rather than a piece of turf (forgive the exaggeration). I think the club need to rethink what they are doing, there are other ways of stopping block booking like limiting how many bookings can be made or asking for deposits if making many bookings but for general bookings this new system is completely out of order and insensitive to customers who need to change plans, amend bookings and cancel sometimes. Does anyone else feel the same as we do?

Cornersteady replied on 19/08/2023 18:34

Posted on 19/08/2023 18:34

You booked very last minute but I don't understand the 'being charged £16'? What what this for? As far as I know there is no amendment charge, one simply loses the deposit? .

Also I hope you notified the club that you won't be turning up?

 

 ...which kept others from using them. I for one got annoyed at this...

I am now thinking of cancelling my membership as I can't get along with this system as last minute bookings suit us and sometimes we need to change because of our busy lifestyles

Sorry but those two sentences do not match up? You got annoyed (when someone didn't arrive) yet are going to do that now and so you want to do the same to someone else?

 

I also don't agree with being charged for visitors that also seems wrong to me

Again this is just something I've not heard about and does not happen?

 

But to answer your question, no I don't feel the same way as you.

But if I did I wouldn't re-join, plenty of other campsites out there so find one that suits your touring style.

Wherenext replied on 19/08/2023 18:58

Posted on 19/08/2023 18:58

Frying Pan and Fire spring to mind.

On a 7 site tour at present. 5 CLS and 2 Independent Sites. Both Indy sites wanted deposit and then full payment at least 21 days before arrival. Same with 1 CL and another will ring me the week before we are due to arrive and take full payment if we still want it. The other 3 CLs didn't want a deposit. Pay when we arrive or even leave.

Fairly typical cross section of T&Cs for payment.

So where are you going to look for your no deposit, change mind at last minute sites?

Don't get me wrong. I think the "Club" used a sledgehammer to crack a nut but it is what it is. We mostly avoid club sites but most accommodation leisure industries will need deposits and sometimes full payment.

BTW - Will you let the club know you've decided to not turn up and cancel your booking? Hope so.

TimboC replied on 19/08/2023 19:05

Posted on 19/08/2023 19:05

I think the club has got it right too. The terms and conditions are there for all to see, and have been much discussed and debated on CT. Some are happy to accept them, and others have decided that they don't suit the way they like to make bookings and that their future touring plans lie elsewhere. How you make your future plans is entirely within your own hands, but if it includes CAMC sites then you will need to be prepared to lose your deposit.

Don't forget to ring up and cancel if you decide not to go. It might be the last pitch

 

tr54tds replied on 19/08/2023 19:12

Posted on 19/08/2023 19:12

Thanks for replies. About the £16, this is definitely a charge to amend which is all I wanted to do because the dates where wrong. I didn't want a refund on my deposit. I appreciate the T&C's and the deposit but I dont agree with charges for amendments. It's simply not fair. I suppose we all entitled to see things differently and i guess I am used to the old way so think its a bit harsh. Thanks again

TimboC replied on 19/08/2023 19:21

Posted on 19/08/2023 19:21

From the Terms and Conditions. 

 

FULLY refundable deposit - up to 21 days before your arrival date
FREE amendments/cancellations - up to 21 full days before your arrival date
Switch Club campsites without loss of deposit - anytime before arrival date (original dates must be maintained)

TimboC replied on 19/08/2023 19:32

Posted on 19/08/2023 19:32

Yes there is Corners. Paragraph 8;

https://www.caravanclub.co.uk/booking-terms-and-conditions/

 

For example, if you cancel one night or more of your stay (i.e. make an amendment) within 21 days of arrival, you’ll lose the deposit value for those nights cancelled from your original booking (this is prorated using the value that each cancelled night represents of the total price of that stay - e.g. if you cancel the first night of a two night stay and the first night represents 40% of the total price of the stay, then you will lose 40% of the deposit paid).

 

Tinwheeler replied on 19/08/2023 19:37

Posted on 19/08/2023 19:32 by TimboC

Yes there is Corners. Paragraph 8;

https://www.caravanclub.co.uk/booking-terms-and-conditions/

 

For example, if you cancel one night or more of your stay (i.e. make an amendment) within 21 days of arrival, you’ll lose the deposit value for those nights cancelled from your original booking (this is prorated using the value that each cancelled night represents of the total price of that stay - e.g. if you cancel the first night of a two night stay and the first night represents 40% of the total price of the stay, then you will lose 40% of the deposit paid).

 

Posted on 19/08/2023 19:37

That makes sense. It’s forfeiting part of the deposit for cancelling part of the stay but not, as the OP believes, a fee for purely amending a booking.

Cornersteady replied on 19/08/2023 19:41

Posted on 19/08/2023 19:32 by TimboC

Yes there is Corners. Paragraph 8;

https://www.caravanclub.co.uk/booking-terms-and-conditions/

 

For example, if you cancel one night or more of your stay (i.e. make an amendment) within 21 days of arrival, you’ll lose the deposit value for those nights cancelled from your original booking (this is prorated using the value that each cancelled night represents of the total price of that stay - e.g. if you cancel the first night of a two night stay and the first night represents 40% of the total price of the stay, then you will lose 40% of the deposit paid).

 

Posted on 19/08/2023 19:41

I read that before posting Tim. I don't read or see that as an amendment charge but as a loss for that cancellation prorated as said. That it's cheaper to cancel than not turn up? An incentive to cancel rather than not turn up.

If a day was being added there wouldn't be an amendment charge? Just an extra deposit.

But however still better than most other providers.

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