Membership Cards and Sites Directories

Got the email (annual renewal) giving a link to order a physical card(s), you tick which members of your family you want physical cards for, and guess what - 

We've been unable to process your request at this time.

Please try again later (I have) or alternatively call our contact centre on 01342 318 813

In the meantime you have instant access to a digital version of your membership card within the Club App. (No I don't, as I don't want the app)

Well next time they ask for my membership card they can sort it out. Another very poor example of IT management.

Interestingly today received another similar email but with a subtle change of wording from the previous one:

Physical membership cards are still available on request for your renewed membership from the 1st of next month.

From the 1st of next month you can order a physical card here >>

Alternatively, you can request your card by phone 01342 336776.

So now cannot request until 1 July, also the phone no has changed!

I suppose the Club are depending on the majority being happy to use the App to confirm membership on arrival at a site. Personally I prefer to have a proper card rather than fiddling around with my phone. The Club must feel it saves them some money by changing over to this method? However if a significant number of members request physical cards I do just wonder if it wouldn't be better to just keep sending them out each year. I suppose the Club get some feedback from the actual sites on the numbers re cards v app?

David

Surely if they wanted to gauge how many didn’t require the physical card, they could have given the option not to receive one, as they have with the site directory and magazine. They even sent me an email about the site directory, suggesting I might like to go digital, however to date the only mention I have seen about membership cards not being sent out is on CT. Personally I will continue with everything, requesting a card, unless they are going to offer a discount as I get for my C&CC digital membership. Even on that membership you currently get  a physical card, although that may possibly change now they also have a digital version. 

I suspect if the CAMC do anything re a digital membership, it will be to charge extra if you want a site directory and card.

Forward thinking organisations offer discounts to save them money going forward, others put objects in front of us to save them money. It’s different strokes like that where some companies excel & others plod along. I pay extra for peace of mind & positive customer focus👍🏻

Isn't it also about saving the world from plastic polution. I think if you save your membership card to Google or Apple pay it is easy enough to access. Certainly easier than on the Club's App, no need to log in

peedee

Of course the big flaw at the moment with any digital offering, is that the App is nothing but another way of accessing the web site. There is no offline functionality, other than displaying your membership card. The old App worked off line, so a big step forward would be to get the new version to do the same. The email the club sent suggesting I might like to go digital, specifically mentioned using the App instead of the directory. As you need exactly the same internet or 4G access as for the web site, this seemed a strange suggestion.

Ones we get from other organisations are eco friendly, not containing any plastic. Can’t the club do the same. Agree re My wallet for the card, I have as many as possible in there.

Just checked our English Heritage ones. It says now made from100% degradable, compostable or recyclable material.