More online booking woes

The voicemail message if you try ringing the club is try booking online - saves time and money. Tried booking a ferry online and this was the outcome yesterday:

1. Two crashes during payment - error codes appearing on the screen.

2. On third attempt, after having to re-enter all details each time, payment succeeded and ticket emailed to me. At this point 1 hour spent making the booking (including time attempting without success to speak to someone at the club).

3. Checked my bank online today and noticed that payment for the ferry ticket had been requested three times. 

4. Two more hours wasted both with the club and the bank getting the two extra payments stopped.

3 hours involved in this booking and an attempt by the club to obtain three payments for the one transaction. Potentially this could have been even more serious had I not check the bank account - because of the amounts involved it might even have brought an individua''s outstanding card balance to its limit and the card being blocked. Saving time - definitely not. Just a very stressful experience.