anglian replied on 01/07/2023 16:58
Posted on 01/07/2023 16:58
I am not sure whether other members are aware of the differences regarding site fees refunds when booked at the site. To summarise:-
We were holidaying in the Cotswolds. We booked at a site for a date 6 weeks ahead and paid the cost in full £45 as asked.
We then had to cancel, which we did via the web.
4 weeks later we were still waiting the return of our money as it transpires after 2 long phone calls to the Head Office [and one email which has remained unanswered ] that the site in question has to refund us, and they are unaware as not told, so it is up to us, the customers, to ring the site ourselves and ask for it.
I realise this doesn't probably happen often, so I hope the Club will now make it clear under their cancellations information , that in these instances that we are responsible, and not them...
anglian