Surfer replied on 23/05/2022 08:50
Posted on 23/05/2022 08:50
Many years ago when we made a claim through the Caravan Club insurance, the work was approved within days. Three weeks ago we put in a claim to Caravan Cover and the assessor attended within 2 - 3 days to inspect the caravan which was at the dealer however that is where it stopped and no further progress has been made and we have been left in limbo.
The past Friday in the morning I phoned the CAMC brokers to be told that they had not yet received the assessor's report, but that the broker I spoke to would contact them and phone me back with an update later the same day. This never happened!
I also emailed the assessor who replied and stated that the claim was in a pile waiting to be processed and should be with the CAMC broker sometime this week! The assessor stated that as the dealer had done a temporary repair there should not be any further issues giving me the impression that we can wait!
I think that at renewal time we will be looking for proper insurance cover and not the CAMC Caravan Cover if this is the way policy holders are treated.
Surfer
Caravanner